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Building Trust - part of the Hospitality Supervisor Training series

publication date: Jan 26, 2014
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The skill to build a trusting organization is one of the most important characteristics of leaders who seek to build hotels and hospitality businesses that share the responsibility of achieving the mission and vision explained in a previous section. A hotel can have an advantage in location, facility or cost consideration, but long-term success depends substantially on the service delivered by the hotel staff. Ongoing excellence in service means coordinated communication and a trained staff that is committed to the guests and to each other. 
This is part of the Hospitality Supervisor Training series.

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