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    Effective Listening: Your Key to Career Successby Kevin J. Murphy

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4.0 out of 5 stars

A very different approach to searching for success - and one that can work, March 23, 2011

Effective Listening: Your Key to Career Success 
A very different approach to searching for success - and one that can work

I have been looking at books that have been around for awhile, as a number of them have very solid information. This book by Kevin Murphy takes an unusual approach to career success and I like its' simplicity.

The 18 chapters of the book are divided into 4 main sections:
1. An overview of what "listening" really is
2. Learning to listen
3. Listening needs in staff selection and training
4. The function and need for listening in effective management

The book contains a number of mini-quizzes that focus on select topics and they are excellent for creating self assessments. Finally, this short book includes a number of conclusions and teaching points that are also thought provoking, such as:

"What we hear is not always what is being communicated."
"The better you listen, the more you learn how little you know."
" We can't - our excuse to stop thinking."
"Too many meetings are a clear signal a company is in trouble."

As always, feedback is welcome

Dr. John Hogan CHE CHA CMHS
HospitalityEducators
HoganHospitaliy
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