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Hospitality Tip of the Week™: The Need for Senior Management Involvement

publication date: Apr 29, 2011
 | 
author/source: Dr. John Hogan CHA CHE CMHS
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“ If you expect your team to be successful, you must personally be involved in the selection, orientation and ongoing training processes.
Quartely formal reviews are essential."
John Hogan, Hotel Common Sense Philosophy # 9

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