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National Waiters and Waitresses Day: Appreciation and Recognition are the 'Special Order of the Day':

publication date: Feb 21, 2014
 | 
author/source: Dr. John Hogan CHA CHE CMHS
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Hospitality Should Celebrate National Waiters and Waitresses Day -

By Dr. John Hogan CHE CHA CMHS

2011-05-19
HTrends
Appreciation and Recognition are the 'Special Order of the Day':

In my 5/19/11 blog, we at www.HospitalityEducators.com  offered a gentle reminder on the New Requirements For Claiming Tip Credit in the USA , via the category of Tipped Employees Under the Fair Labor Standards Act (FLSA).

Under a U.S. Department of Labor rule, which went into effect May 5, 2011, employers must comply with specific procedures if they seek to claim a tip credit for wages paid to employees who receive tips in addition to a cash wage.  The government FAQ sheet was reprinted there with details and of course, the DOL web site has all of the information.

The obvious follow-up column and/or blog would have been to share a personal story on a recent experience involving waitresses and waiters, but I found an even better approach that was directly to the point.

On May 21, there is one of those unusual "holiday celebrations" on some calendars and we are delighted to share it with you:  National Waiters and Waitresses Day

This day recognizes the value and importance of a good service professionals, the waiters and waitresses who serve our guests.  When one dines out , they often represent the restaurant, club, hotel, spa or other hospitality business as the main human contact with the guest.  How they treat those guests are often the difference between a great experience or a bad online review.

I am going to suggest that as many professionals as possible do something to recognize the efforts of these front line associates on this May 21.  In addition to the traditional service staff in food and beverage outlets, we should also take note of the other people who are part of the front line as well.  These include banquet staff, assistant servers or bus staff, cashiers and hosts.   Hotels that do not have full service restaurants might also consider showing some appreciation for the normally exceptional people who serve complimentary breakfast in the lobby or other designated area.

The US (and likely other countries as well) law will continue to evolve in how service staff are compensated, but this day could be a time to demonstrate your appreciation to your waiters and waitresses on National Waiters and Waitresses Day by a "designated act of kindness and value ."    

As consumers, if we eat out on May 21, say something nice to your server and see if they aren't a bit surprised. (A little something extra in the gratuity would also be welcome, I am sure.)

Waiters and waitresses , enjoy the day and continue to share smiles and excellent service, as usual!






KEYS TO SUCCESS
is the umbrella title for my 2011 programs, hospitality services and columns. This year's writings focus o- a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONSTM, Lessons from the FieldTM, Hotel Commo- SenseTM and Principles for Success





Feel free to share a- idea for a colum- at john.hogan@hospitalityeducators.com anytime or contact me regarding consulting, customized workshops, speaking engagements ... And remember - we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel i- solving specific challenges facing hospitality today.

www.HospitalityEducators.com
is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is i- effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMO- SENSE APPROACH TO EFFECTIVE HOTEL SALES.

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If you need assistance i- any of these areas or simply a- independent review or opinio- o- a hospitality challenge, contact me directly for a prompt response and very personalized attention. www.HoganHospitality.com

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