It’s
Time We Talk About The Elephant
In The Room: Preventing Hotel Housekeeper
Injuries, by Chris Montross and Bill Gonser, CKI Risk Solutions
Over the past
decade, hospitality providers have been
engaged in an amenities competition and have taken
drastic steps to remodel and revamp their suites
and guest rooms to appeal to
patrons desiring luxurious
accommodations. According to the New York Times, “It
is a competition in which the nation's premier hotels
are trying to have their
accommodations resemble royal
bedrooms. Super thick mattresses, plush duvets and
decorative bed skirts have been added, and five pillows
rather than the pedestrian three
now rest on a king-size
bed.”
Housekeepers, who clean 15-20 rooms a day under
intense time pressures that
characterizes hotel work are being adversely affected by the heavier,
more cumbersome mattresses which have
more than doubled in weight and
thickness over the last ten years. As a result,
housekeepers and room attendants are now 48% more
likely to be injured on the job and 51% more
likely to incur a serious, disabling
injury than that of the average worker
in the service industry. Read more
Holiday Security, by Jesse Denton, Hospitality Engineering & Loss Prevention Services
Crime often
increases around the holidays, as
the criminals know people are out
shopping, attending
parties, exchanging
gifts etc. Guests also
frequently have more
cash than normal with them and
everyone has a pocket full of
credit and debit cards.
It is every staff
member's duty to be
part of the security
team. Everyone should keep
their eyes and ears open. When something "just
doesn't look right", inform your manager or supervisor.
Remind guest not to leave valuable
items in sight in their autos or
unattended in public areas. Read the complete article (on page 1)
Tenth Annual Hospitality Law Conference
The 2012 Hospitality Law Conference, scheduled for February 8-10, in Houston, features a dedicated track highlighting the latest trends and most pressing issues facing risk management and loss prevention professionals, including:
-
Data Security Breaches: The Crucial Mistakes That Companies Most Often Make
In this presentation, Douglas Meal will share his experience in
the area by detailing how data breaches are often allowed to occur, or
made substantially worse once they occur, by reason of the victim’s own
crucial mistakes – mistakes that the audience members can make sure are
avoided by their companies or clients.
-
Insurance Litigation Survey
Returning presenter Chip Merlin will help attendees understand
recent case law for property casualty coverage cases from across the
country.
-
-
The Claims Process
Wes Brandt, Area Vice President at Arthur J. Gallagher,
Gary Thompson, Partner at Reed Smith LLP, and Harvey Goodman with
Goodman-Gable-Gould/Adjusters International will reflect on lessons
learned from their collective experience of many decades in the trenches
and also offer some fresh insights and concrete proposals on how to
improve the insurance claim process.
-
-
Don't miss "How to Defend a Title III ADA Accessibility Claim" on February 9.
Register by January 9 and save up to $300!
Industry Resources
Best Practices for Nightclub Establishments
The New York Nightlife Association has released the "Best Practices for Nightclub Establishments." It is an excellent resource containing tips on the following topics:
- Developing a Safe Nightlife Atmosphere
- Response to Serious Criminal Incidents
- Counterterrorism Best Practices
HospitalityLawyer.com Safety & Security Library
Visit the Safety & Security Library
for articles on hotel safety, fire protection, hotel security, crisis
management or disaster preparedness, mitigation and recovery, crisis
communications management, insurance, violence in the workplace, the
Occupational Safety and Health Act (OSHA), the Environmental
Protection Administration (EPA) initiatives, and those requirements
under the Americans with Disabilities Act (ADA) that directly affect
hotels and restaurants.
Fire Protection Management Tips
The U.S. Fire Administration publishes Coffee Break
Training Bulletins, providing technical training and administrative
tips. Below are links to the archived Bulletins:
CPSC Recalls
A Christmas Message from Ray Ellis
CHRISTMAS, 2011 - MAY THIS HOLY SEASON BRING YOU PEACE AND LOVE!
My wish for you in 2012 IS A TIME OF GOOD HEALTH, MUCH HAPPINESS AND REWARDING EVENTS AND EXPERIENCES.
For those who are unaware, I was 90 on 5/11 and
moved into assisted living on 5/16. The new address is 7400 Clarewood
Dr., Apt. 205, Houston, TX. 77036. Phone: 713-778-2123.
My health is not that “jim’dandy.” And I will
remain in Houston to be near my medical team and facilities. My travel
days are over at 4,790,000 air miles; through security almost 500
times; and my most flights in a year was 58.
Blessings and love,
Ray, Uncle Ray, Raymond, Uncle Raymond, Cousin Raymond, Unc’ and 90 year-old Patriarch
RAYCELLIS@GMAIL.COM |