Operations Planner
« 
February 2026
 »
SMTWTFS
1234567
891011121314
15161718192021
22232425262728

"Running a profitable business isn't just about keeping costs down, it's about winning and serving your customers,

publication date: Feb 10, 2013
View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.
  According to Experience Radar 2012: Consumer insights for the US hospitality industry released by PwC US, travelers are back on the road and the hotels and brands that deliver the experiences that customers not only want, but also are willing to pay for, can benefit from the continued lodging recovery. The report reveals that issue resolution and current room amenities are most sought by customers. PwC's Experience Radar study is designed to uncover experience "recipes" that drive the choices of today's traveler and profits for tomorrow's hotel operators. The research points to important issues on the minds of hoteliers today including: attracting and retaining guests, investing in capital improvements, and reaping benefits from "brand ambassadors."


Sorry this page is available to subscribers only.
If you're not a subscriber why not join today?

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.


To gain access to the members only content click here to subscribe.

You will be given immediate access to premium content on the site.
Search the Site