William D. Frye, Ph.D. CHE CHO
Associate professor in Niagara University’s College of Hospitality and Tourism Management, Niagara Falls, NY
Executive Editor of The Rooms Chronicle 
Tenure in Industry: 25+ years
Education: PhD in Hotel, Restaurant and Recreation Management, Masters’ in Hotel & Restaurant Management and Bachelors in Political Science; Industry Certification - CHE
Summary: This professional delivers a blend of academic and business related programs, with a substantial background in rooms’ division operations. An award winning researcher, this professor remains very focused on delivering cutting edge ideas balanced with proven best practices.
Clients served:
Current Faculty Member teaching basic and advanced hotel operations, management, hospitality and tourism law, club management, hospitality marketing, and professor in charge of several of University’s internship and cooperative education programs
Recipient of International CHRIE’s Champion of Education, 2012
Executive editor of The Rooms Chronicle® and the Electronic Journal of Hospitality Legal, Safety and Security Research
Co-author of Managing Housekeeping Operations, published by the AH & LEI
Former general manager of a resort in New Mexico and assignments at The Copley Plaza, Sonesta Hotel Corporation, Wyndham Hotels & Resorts, and Hilton Hotels
Specialties:
Communication and practical research from a wide range of sources directly to industry
Researched and authored papers on hotel employee and management job satisfaction, school-to-work initiatives as alternatives for recruiting
Internal customer service attributes as a predictor of organizational competitiveness
Revenue management
Consumer satisfaction
Risk management and security issues
http://www.niagara.edu/hospitality-and-tourism-faculty/faculty/264
http://www.roomschronicle.com/ wfrye@niagara.edu (716) 286-8274 
