Operations Planner
« 
November 2024
 »
SMTWTFS
 12
3456789
10111213141516
17181920212223
24252627282930

When to Disappoint Your Customers

publication date: Oct 12, 2012
View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.

Harvard Business Review           Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires



Sorry this page is available to subscribers only.
If you're not a subscriber why not join today?

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.


To gain access to the members only content click here to subscribe.

You will be given immediate access to premium content on the site.
Search the Site