Questions to Ask Yourself
• Can you summarise your hotel brand in 1 sentence? If not, how can you represent it effectively?
• Can you answer the question, “Why should I book your hotel rather than the one up the road?”
• Can you handle the top 3 objections that all front office representatives face every day?
• Can you spot a buying signal and turn it into a sale?
• Do you have the confidence to ask for the sale?
• What makes a person decide to book a hotel break? What convinces that person to book their hotel break with you?!
• How can you adapt to the changing trends in the marketplace?
• How can you help reduce costs and increase sales for your hotel?
About Kate Howey
Kate Howey has over 10 year’s experience of the hotel and hospitality industry at a senior level and has particular strengths in dealing with the customer. She has lectured for the Marketing Institute of Ireland, University College Cork, Cork Institute of Technology and Cork College of Commerce in various business and marketing subjects as well as facilitating workshops for Failte Ireland and Leadership Management Ireland. Kate had recently joined Conor Kenny & Associates as their Sales expert.
Kate specializes in creating and implementing Sales & Marketing Strategies for small to medium businesses, predominantly in tourism related industries.
An honours graduate of University College Wales, Kate went on to do post graduate studies in International Trade & Marketing. An avid workshop attendee herself, Kate has attended literally hundreds of business workshops, lectures and evening classes and is a keen reader of business books and industry journals. Kate brings her unique knowledge and enthusiasm to every workshop.
Kate lives near Kinsale in county Cork with her partner Tony with their 3 lively children!
