Reflections | WHAT'S THE PROBLEM?
By John Hogan, CHA CHE CMHS
Hotel Common SenseTM
In our over stimulated world of information provided 24/7, it becomes a challenge at times to evaluate much of that information. We were invited by a good friend on a recent US holiday weekend to Pine Top, Arizona which allowed us to escape from the 118 degree temperature of Phoenix and enjoy some quiet time at a cabin. Unfortunately, I did not use all of my time for "quiet time", as I felt the need to work on a deadline project and ended up writing. Setting that personal "shouldn't have ugh" aside, let me share some personal insights. July 4th as a day has some special meaning to me.
- As an American, July 4th marks Independence Day and the beginning of the United States as a country. We have visited Monticello, the residence of our 3rd President, Thomas Jefferson who passed away there on July 4th, 1826. On this same 50th anniversary of the Declaration of Independence, our 2nd President, John Adams passed away on that same July 4 as Jefferson in Massachusetts, which is the birth state of both me and Kathleen Hogan (HospitalityuEducators.com Publisher)
- As a son, July 4th marks what would have been the 77th anniversary of my parent's marriage. Married in 1936 during the American Depression, their marriage lasted for 45 years. We still have some of the wonderful, high quality furniture they acquired.
- As a business professional, July 4th marks the anniversary of our hospitality and hotel industry resource web site, www.Hospitalityeducators.com. We launched the site 3 years ago and have already interacted with thousands of people from around the world who have visited our site. Some have become regular members and others have visited the site a number of times to gain insights, best practices and strategies to inmp0rive their profitability.
- July 4 also has personal meaning for me, and that is all I will say on that subject except that it brings me a special memory and feeling each year.
I have a section titled ' Reflections" on www.HoganHospitality.com that allows me the opportunity to "reflect" on some of those people who have positively impacted my career. On the 4th, I posted one on Louise Avery of Avery Vermont Inns http://hoganhospitality.com/Reflections.html , whose family had a major impact on my career and profession. I hope you will read it and recall those who impacted your life.
While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today.
Hospitality Tip of the WeekTM
Learning without reflection is a waste, reflection without learning is dangerous. Confucius
KEYS TO SUCCESSTM is the umbrella title for my 2013 programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONSTM, Lessons from the FieldTM, Hotel Common SenseTM , THE P-A-R PRINCIPLETM
Don't forget the special values being offered to industry professionals available on annual membership at www.HospitalityEducators.com.
Feel free to share an idea for a column at
info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements ... And remember - we all need a regular dose of common sense.
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (
www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them
Kathleen@HospitalityEducators.com.
Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.
Consulting Expertise and Research Interest1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants
If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.
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John Hogan, CHA MHS CHE
www.hoganhospitality.com/ USA - Phoenix, AZ Phone: 602-799-5375
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