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What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool Apr 9, 2023: What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady

"A Bakers Dozen" of Strategies for Successful Hotel Breakfast Service by John Hogan Aug 2, 2021

Breakfast can make the difference between a hotel and restaurant being viewed as a commodity or as an exceptional experience. This article offers 13 specific steps to success.

A Baker's Dozen Approach to Success in Today's Hospitality Operations Jul 24, 2021: Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Operations

This workshop highlights the problems facing individual departments within every hotel and offers specific solutions on how to link efforts between departments for a cohesive team approach.

It's the Size of Your Idea, Not the Size of Your Budget Jan 5, 2021: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

What They Don't Teach You at Hotel School Jan 5, 2021

Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

High Touch versus High Tech
The Differences Between Hospitality Sales and Marketing
The Art of Being a Good Host
The Distinctions in Running a Hotel and Entrepreneurship

Is your service and training exceptional, good enough or failing? by John J. Hogan Feb 5, 2020

Is your service and training exceptional, good enough or failing? This short clip featuring a global restaurant brand provides insights on the proper answer.

The Heart of Hospitality Remains Service Feb 14, 2019

The American Hotel & Lodging Educational Institute

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

What's the Problem? Inadequate training Jan 24, 2019

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner May 18, 2018

Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus. This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

The Value of the Sixth Man in Hospitality and any Business
Discipline, Delegation, and Decision Making in Hospitality
The Celtic Mystique or Making Celtic Pride Work for You

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan May 16, 2018

Blog # 100

A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition!

Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality.

We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.

It's all in a State of Mind Mar 20, 2018: Success can be achieved with commitment, focus, service and belief, as evidenced in these short videos

SERVICE CODE The commitment to hospitality Mar 17, 2018: Slide 1
Elsworth Statler is considered one of the most innovative and creative of hoteliers of all time. He is credited with many of the practices and construction methods that became industry standards. To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE. The following has been updated by Dr. John Hogan, CHA CHE MHS