Operations Planner
«  »
SMTWTFS
 123456
78910111213
14151617181920
21222324252627
28293031 

SERVICE CODE The commitment to hospitality

publication date: Mar 17, 2018
 | 
author/source: Dr. John Hogan, CHA CHE CMHS CHO
Download Print


Click to download

Elsworth Statler has been described and considered one of the most innovative and creative of hoteliers of all time.  He is credited with many of the practices and construction methods that became industry standards.

In addition to the physical amenities he stressed and introduced, he recognized that guests had to feel appreciated.   To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE.

The following has been updated by Dr. John Hogan, CHA CHE MHS



Search the Site