Recent Articles

Is your service and training exceptional, good enough or failing? by John J. Hogan (in: Hospitality Training)
Feb 5, 2020

Is your service and training exceptional, good enough or failing?  This short clip featuring a global restaurant brand provides insights on the proper answer.

Becoming a Class of One (in: Consulting Resources from HospitalityEducators.com)
Feb 4, 2020

 Class of One  
Workshop Focus:  Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Guest Services, Hotel Operations and Business Strategies

"Adequate" is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional.  This workshop examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own "class".

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands (in: Consulting Resources from HospitalityEducators.com)
Feb 4, 2020

 With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use.  This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Preventative Maintenance for Profitability (in: Hotel Engineering & Maintenance)
Feb 2, 2020

Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

Qualities of Leadership (in: Trends & Hot Topics)
Jan 30, 2020

 

Hospitality needs qualified leaders

 

 

 

Delivering Hospitality with Management by Objectives : Hotel Common Sense (in: What's The Problem™?)
Mar 23, 2019

What's the Problem™? looks at  Organizations or Managers who do not care or do not know how to plan effectively to motivate the entire team.   Specific solutions from Peter Drucker are discussed.

11 Minimum Guidelines for Going Green (in: Green Hotels & Sustainability)
Mar 22, 2019

Below is a list of actions properties of any size should take to stake their claim as an eco-friendly establishment.  Each step contains further tactics, including case studies, statistics, and additional resources.  AH&LA members who have further questions may get one-on-one advice from our Green Guru. 

Hospitality Tip of the Week: Simple gratitude on all we have to be grateful for (in: Recommended Reading)
Feb 17, 2019

I encourage you to take less than 10 minutes to step back and enjoy this video message

 I shared this with many of my LinkedIn groups
and the response was positive from around the world!

Asset Management for the Future: Beyond Hotel Cost Containment (in: Hotel Accounting)
Feb 15, 2019

Hotel owners and investors have kept cost containment strategies top of mind, but Jones Lang LaSalle Hotels' Andrea Grigg describes how asset managers should look ahead toward controlling the top line and addressing what future needs should now be addressed.

Professional Key Learnings of Hospitality (in: Professional Development)
Feb 15, 2019

ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The third article in this series is by successful hospitality executive, educator, author and consultant, John Hogan...

The Heart of Hospitality Remains Service (in: Guest Service in Hotels)
Feb 14, 2019

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

Do It! Blog: Marketing for Smart People™ (in: Hotel Marketing & Sales)
Feb 14, 2019

Creating consistent and helpful blog content is a great way to build community and trust around your brand for your prospects. It's how you draw the right potential customers to your website.

But cranking out daily content is challenging.

How can you keep the blog post ideas flowing? How can you keep the content fresh and prevent yourself from re-hashing the same old thing?

Here’s a brainstorm of some ideas to get you started, or just keep you going...