Email is arguably the number one tool used for prospecting yet many hotel sales managers remain in the dark about how to harness this powerful tool’s full potential that can turn a cold contact into a lead.
Do you know the red flags of suspicious activity that may indicate a terrorist is staying at your hotel?
Do you know what to do when you see these red flags?
Do you know what the Federal Bureau of Investigation (FBI) and the Bureau of Justice Assistance (BJA) say about these matters?
Recently, the FBI and the BJA set up a joint regional intelligence center, a hotline, and published a Release with some tips specifically for hotels and motels. Here are the highlights from the Release, as well as a link to download the full text.
Ram Gupta is a management professional with specialisation in hospitality, real estate, product and e-marketing. He has over four decades of experience in India, Far East, Middle East and Europe. He has completed his management studies from New Delhi, India and higher studies from Germany. A Member of Institute of Hospitality, U.K., he is also a Certified Hotel Administrator from U.S.A. He has worked for a number of hotel chains and was associated with over two dozen hotel projects in varying capacities. He has served on a number of trade bodies and boards of various companies. Currently he is an independent consultant in the Industry. His web site can be viewed at http://www.bcgglobal.com
There is no single accepted definition of the term, in simple and layman's language, these properties are, "non traditional, unconventional, small, trendy, chic, life style hotels with high degree of personalisation in service and guest interaction and offering a unique experience."
There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood. As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms.
Some of those phrases are used mainly in sales, while others are primarily operational in nature. In larger, full service hotels, the Rooms Division will include those departments that service the non-food and beverage areas. The largest of those departments are Front Office and Housekeeping.
Maintaining and sustaining momentum in your hospitality operations while achieving superior customer satisfaction requires effort, planning and solid communication. Here are 6 Common Sense Steps!
Maintaining and sustaining momentum in your hospitality operations while achieving superior customer satisfaction requires effort, planning and solid communication. Here are 6 Common Sense Steps!
RM Must Overcome Several Challenges to Create a Bigger Impact
Revenue management (RM) can contribute a lot more than it does today in the travel industry. But to do so RM executives need to take a longer term view of enterprise value which may conflict with the short-term optimisation goals of their day jobs. They also need to think strategically about how RM principles can be extended to the customer and channel space.
While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.
Certainly, a flash sale can be a good way to fill a room that would otherwise go vacant. But hoteliers may be best served redoubling their efforts with tried and true marketing techniques that come at significantly less cost.
HOSPITALITYEDUCATORS.COM FACULTY MEMBER DAVID BRUDNEY HAS GENEROUSLY AGREED TO SHARE SOME OF HIS EARLIER COLUMNS THAT GENERATED READER FEEDBACK AND INTEREST
The response to my article (“Front Desk Fails to Catch America’s Hospitality Spirit,” Hotel On-Line, Nov. 19, 2001) has driven me to write a follow up piece. I wrote the article after my initial post-911 travel adventures wherein I witnessed shockingly poor hospitality and customer service levels from my experiences with hotel front desks when compared with overall hospitality and service levels found with airlines, restaurants, national parks and amusement venues.
There is no single accepted definition of the term, in simple and layman's language, these properties are, "non traditional, unconventional, small, trendy, chic, life style hotels with high degree of personalisation in service and guest interaction and offering a unique experience."
By Jim Butler and the Global Hospitality Group®
