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Pet Travel Trends Jul 22, 2012: For many Americans, taking pets along on vacation can make the experience more fun for the whole family. A full 51 percent of travelers with pets say they would bring their pets along on every vacation if they could, according to a recent AAA/Best Western survey of individuals who traveled with their pets in the last 12 months. What hinders them from doing so?

5 Steps to Profitable Pricing Jul 22, 2012: Maximizing profits might be a matter of having enough courage to set prices high enough.

Factors Influencing Lodging Rates for Government Travelers Jul 21, 2012: Per Diems GSA establishes the maximum CONUS (Continental United States) Per Diem rates for federal travel customers. This article provides details on Hotel Marketing and Factors Influencing Lodging Rates .

Don’t settle for the “Customer Service Checklist” – Buy in to the philosophy Jul 19, 2012: Let it be known – customer service is not a checklist. It’s a philosophy. Each customer deserves special treatment. Checklists don’t make anyone feel special. They just reinforce the fact that we are all treated the same

Value of Face-to-Face Meetings Resonates Even More Today Jul 18, 2012

David M. Brudney, ISHC,
News for the Hospitality Executive

I’ve been writing a lot lately about group meeting demand returning - - very good news for hoteliers and conference centers everywhere.

Obviously, this much-anticipated demand increase could be stalled depending upon various economic factors and the upcoming mid-term elections.

In order to give some support to my opinion, I thought now would be a good time to revisit some of my pre-recession writings along with other documents and quotes acquired over the past two years

Hotel Online
News for the Hospitality Executive

The Problem With Marketing | By Conor Kenny Jul 18, 2012: Marketing has never been so necessary. A changed landscape means the need for a new plan, a new marketing plan.

When life is good and the tills are ringing, it’s all too easy to get lazy. Lazy people get unfit. Unfit people can’t run and when a storm blows we need to be able to sprint, be flexible and adapt to the new conditions.

This is not a note on recession; this is about marketing after a recession. There is a difference.

Winning at the Reputation Management Game Means Taking a Team Approach Jul 18, 2012: Daniel Edward Craig

Managing reputation has become a critical function for hotels, but it can be time-consuming and complex. And unlike revenue management, few hotels have the luxury of appointing a dedicated reputation manager

Blending high tech with high touch has become essential today for optimal results Jul 14, 2012: Using guest history is not high tech – it is the fundamentals of many successful hoteliers today, ranging from Bed & Breakfast operators to gaming to resorts to business oriented properties.

What is new in hotel distribution? Jul 9, 2012: So, lots of talk around how hotel distribution is being influenced by mobile, the entry of some interesting new players, and the emergence of the same-day booking model…

Meet Your Complaining Customers, What Causes Them To Complain, And How Complaints Affect Your Business Jul 5, 2012: If you are a manager, frontline or back-of-the-house employee in the hospitality industry, or in any business for that matter that provides customer service, you are bound to get complaints.

We all understand that it goes with the territory but I want to delve a bit more deeply into the persona of those who complain, the reasons why they complain, and how complaints and customer defections affect your business.