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Is It Better to Boost Sales or Cut Costs? Jun 26, 2012: You want to stay within budget and reach your estimated earnings, but what's the best strategy? Well, at the end of the day, you have only two options, really: spend less money or make more money. Within each of those strategies, of course, you have lots of options. But which one will get you to your financial goals sooner? Let's take a look at both approaches

World Class Service 101: Know the difference between meeting and exceeding expectations Jun 23, 2012

You can’t just put processes and standards in place to avoid messing up. The guest does not expect you to mess up. Instead, actually exceeding expectations and impressing the guest is what leads to a perfect experience.

15 reasons a prospective customer might not make it past your front door Jun 22, 2012: “I Won’t Go In – 10 Reasons Why” | By Conor Kenny

In this article, Conor Kenny, Head of hospitality & tourism industry consultants Conor Kenny & Associates, looks at 15 reasons a prospective customer might not make it past the front door of your Irish Pub. (or any other hospitality business as well)

Effective Sales Management: Short and Long-term Planning, Forecasting, and Expense Budgeting Part 1 of 2 Jun 21, 2012: Understanding and monitoring the inflow and outflow of cash must be a top priority for every hospitality business owner, operations manager and sales team member. In uncertain economies such as we are facing globally today, performing long-term budget planning is often viewed as a luxury, rather than as an essential business practice.

In almost every kind of economy, however,the need to anticipate financial boundaries is essential to ongoing business success. We need to know where we are going and why, be it to greater successes or to overcoming challenges.

Understanding the Consumers' Approach and Needs in Hotel Upgrades Jun 21, 2012

This lesson to travelers on receiving hotel upgrades has the potential to be used as a training tool for front desk staff as well.

In times of declining attentiveness to travelers by the airlines, the lessons in this short piece can have real value.

Hotel pet peeves from host of 'Hotel Impossible' Jun 18, 2012: This undated image from the Travel Channel shows Anthony Melchiorri, host of a new show called “Hotel Impossible.” On the show, Melchiorri, who has been in the hospitality business for 20 years, advises hotels on improving facilities, service and decor. He describes himself as a "germaphobe" when it comes to hotel rooms, and his pet peeves as a guest include dirty grout and Internet fees. Photo: Travel Channel / AP

Communication is critical in every hotel and the front desk is the center of that information exchange. A brief meeting at the beginning of the shift to pass along information, challenges, arrivals, rates, policies or other discussion points can make a tremendous difference in the shift that follows.

Guest Review Rankings Online Report Jun 17, 2012: Hotel Compete has developed a unique source of high-value business intelligence for the lodging industry, providing easy access to data and analytics that provide deep insights into local hotel market dynamics.

Hotel Safety and Security: Major TV Report Jun 17, 2012

NBC's Dateline examines a number of security issues at hotels in major destinations. This kind of material should be viewed as part of training classes and procedures should be reviewed regularly.

Front Desk Training Can Increase RevPAR Jun 14, 2012

Although 2011 provided a quicker rebound in terms of hotel occupancy and overall RevPAR, most hotels are still looking for ways to further increase their ADR. One great place to start looking is your hotel’s front desk. By Doug Kennedy

Send Faxes From Home Without a Fax Machine or Landline Jun 14, 2012: Send Faxes From Home Without a Fax Machine or Landline

Fundamentals of Sales Planning : Part 1 of 2 Jun 13, 2012: Would you like to make your sales effort more successful? The following are all fundamentals in sales, but are too often overlooked in exchange for what are actually marketing strategies. Pursue these sales guidelines when soliciting and booking business and servicing accounts.