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Serious (and amusing) Customer Irritations about Hotel Guestrooms! May 2, 2012: Since starting this series it seems that everyone hates everything about hotel bedrooms. In our final article on this topic, here is a list of miscellaneous comments that we have received.

Hotel Comp Set Analysis: A Little Knowledge….. Apr 30, 2012: The subject is undoubtedly important, and it receives frequent attention from industry commentators and publications. But that attention usually takes the form of advice and best practice, rather than data-driven analysis, and that represents a huge analytical opportunity.

How to Increase Your Hotel’s Guest Reviews Apr 26, 2012: If increasing your hotel’s reviews online is one of your 2012 goals, we have some great tips based on multiple case studies tested on how to increase the number of reviews on Yelp, TripAdvisor, and Google Places. These are easy to make updates that can greatly improve the number of reviews you receive on these important channels.

Poor Hotel Service Apology Letter Apr 23, 2012: This is part of the sample letter series included with your membership at HospitalityEducators.com. Find this and other sample letters in the FORMS & CHECKLISTS section of our site. It is in a word document format to enable you to personalize it for your hospitality business. We suggest you download this letter to your computer and establish your unique formats for optimum success. All business letters should be on proper business stationery.

Five Clever Ways to Get the Dirt on Your Hotel Apr 23, 2012: Hotels, like life and boxes of chocolate, are unpredictable. You never really know what you're going to get. But what if you could inspect the view from your hotel-room balcony, stroll down surrounding streets, and check out the size of the pool—all before you check in? A set of innovative online resources, from video vaults to social networks, can help you achieve a satisfying feeling of deja vu—and avoid any unpleasant surprises—when you walk into your next oceanview suite or deluxe guest room.

Reservation Mix-up at Check-in Letter Apr 22, 2012: This is part of the sample letter series included with your membership at HospitalityEducators.com. Find this and other sample letters in the FORMS & CHECKLISTS section of our site. It is in a word document format to enable you to personalize it for your hospitality business. We suggest that you download this letter to your computer and establish your unique formats for optimum success. All business letters should be on proper business stationery.

The Future of Hotels is Green REMEMBER EARTH DAY APRIL 22 Apr 19, 2012: The average hotel stay can be a huge drain on the environment; from wasteful long showers and blasting air conditioning to the unnecessary luxury of a daily linen service. Through a few simple steps, hotels and guests can greatly minimize the environmental burden of an overnight stay.

"The Big Flaws in Hotel Rankings" Apr 12, 2012: A wide range of factors affect rankings: the number of hotels listed on the site, the total number of reviews, whether websites themselves tinker with the rankings and whether questionable reviews are effectively policed by moderators.

Earn Your Customers' Confidence Apr 10, 2012: In any personal relationship, building trust is a key ingredient. Without trust, there really is no opportunity to deepen the relationship or have it evolve beyond the superficial stage. The same is true for customer relationships. To build trust and, loyalty with your customers, three elements are needed: competency, integrity, and follow through. Basically, if you know what you are doing, keep your promises, and follow through to ensure that your customers are happy, they will trust you. Even more, they will be confident in your ability to deliver an exceptional service experience every time. Earn your customer's confidence, reap the rewards.

Survey Reveals Business Travel is on the Rise Mar 30, 2012

Survey Reveals Business Travel is on the Rise
With 46% of Frequent Travelers Preferring More Space to Spread Out During their Stay and 70% Wanting Free Breakfast

-Embassy Suites Hotels announced today the results of its fourth annual Business Travel Survey*, a yearly pulse of the business travel community, which reveals the current state of business travel and what business travelers want more of in 2012. This year’s survey indicates that while the current economic climate is still a factor, one-third of respondents report that they’re traveling more than a year ago to have face-to-face meetings with clients. It also highlights the ways in which travelers are looking to get the most out of their business trips, from the incidence of “business-turned-leisure” trips to hotel value, and underscores the importance of technology on the road.

SmartMoney.com presents: 10 Things Hotels Won't Tell You Mar 29, 2012: The media can look at things from different perspectives. Here is one sub-titled "exposing dirty laundry" as featured on Yahoo.com and many other online locations. Look at their perspective and see how your property addresses these issues.