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Increase Hotel Revenue By Using A Multi-Prong Approach Jan 24, 2015: The hospitality industry is slowly waking up from a slumber it was forced into due to the recent economic downturn. Thankfully, things are looking up now and hotels are not wasting time making up for the low occupancy they had to endure. Incidentally, there are number of things that hotels can do to increase sales. The trick is to use a multi-pronged approach.

Discussed here are some strategic ways through which hotels can increase their sales and profit margin:

How to Handle Angry Customers [Infographic] Sep 7, 2014: Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you are likely to encounter frustration, aggressiveness, irritation and very little patience. Handling such customers is one of the most difficult, stressful and challenging parts of the customer service job.

While unhappy customers tend to spread their negative experiences through word-of-mouth, online customer reviews and comments in social media channels, it can really hurt your brand’s reputation and even lead to revenue loss. On the other hand, the right response to a customer complaint can actually turn those unsatisfied customers into your loyal fans.

Check our Infographic with 10 simple tips on how to handle angry and rude customers effectively and 10 great quotes to remember when dealing with them. Have something to add? Feel free to share your thoughts in the comments.

A Brief Guide to Google Hotel Price Ads (HPA) Aug 15, 2014: A Brief Guide to Google Hotel Price Ads (HPA)

What does the new Google Pigeon update mean for your hotel? Aug 15, 2014

Industry insider: 10 secrets to happier hotel guests Jul 24, 2014

The value of a freebie Mar 17, 2014: The Law of Reciprocity states that – ‘If you give someone something or do something for them – they will want to repay you – to give you something.’

Why don’t you think of some little unexpected freebie you can offer your customers that’ll encourage them to return and also tell others about their positive experience. And while we’re at it – why not try the same thing with members of your staff.
Article by Alan Fairweather

Communicating with Guests who are Deaf or Hard of Hearing in Hotels Mar 5, 2014: Americans with Disabilities Act - An ADA Business BRIEF:

People who are deaf or hard of hearing use a variety of ways to communicate. Some rely on sign language interpreters or assistive listening devices; some rely primarily on written messages. Many can speak but are not able to hear words spoken by others. The method of communication and the services or aids hotel staff must provide will vary depending upon the abilities of the guest and on the complexity and nature of the communications that are required.

Pinterest Best Practices for Hotels Feb 6, 2014: Pintest’s new dashboard now gives business owners the ability to see all of their Pinterest traffic activity in an intuitive, cleanly laid out display. Your Pinterest data will show your pins/week, repins/week and followers. In close, it’s never been more apparent that Pinterest has become a major social media platform that can effectively augment your overall social media strategy.

Lessons From the Field - Communications 101 by Dr. John Hogan Jan 31, 2014

Lessons From the Field^TM

Communications 101 - How to effectively use the telephone

The title of this short article might sound a bit fundamental, but we have all learned the value of the basics. Little things do make a difference... actually, they can be the difference in achieving success or not

The Cure for Cranky Customers Jan 28, 2014

When was the last time you had to deal with a cranky customer? It was probably an external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even — your boss!

DISCLAIMER FOR IN ROOM SAFE Jan 10, 2014

Terms and Conditions for Forms, Checklists, and Procedures Forms, checklists, and procedures at HospitalityLawyer.com are provided as informational, educational, and illustrative purposes only. HospitalityLawyer.com does not render legal advice. You should always consult legal professionals for your specific needs, questions, and services.

Meet the New ADA ; What you need to know about how new rules could affect meetings. Jan 2, 2014

In conjunction with the 20th anniversary of the Americans with Disabilities Act, the Department of Justice has published a comprehensive set of accessibility requirements for public accommodation facilities, which, with a few exceptions, mandate a higher level of access for individuals with disabilities than the initial 1990 standards. In addition to changing how accessible lodging rooms are dispensed, the new standards for the first time cover exercise facilities, golf courses, and saunas and steam rooms. They take effect in early 2012.