HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

This column addresses the very core of all hotels. Without the proper planning and implementation of staffing and service, a hospitality business that interacts with guests 24 hours a day for 365 days a year has little chance for ongoing success.

Pilgrims to New Pioneers of Hospitality - Converting the Lessons of the Past to the Successes of the NOW Jul 28, 2021

The hospitality and tourism industry is collectively considered the single largest employer in the world today. It is unique from many other industries in that it requires a substantial measure of both tangible and intangible asset care. It is an industry that requires large amounts of capital, yet is one that requires and intense commitment to the "people"side of service. This workshop shares lessons from 18 people who have dramatically influenced the Hotel Industry.

Keys to Success Agenda and Learning Results

Original Pioneers as A Catalyst of Change
Hospitality Managers and Leaders
Visionaries and Hospitality Educators

Hotel Security: Navigating concerns and identifying solutions Jul 26, 2021: Business and recreational travelers demand safe and secure hotel accommodations, as well as responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

As Warren Buffet said, “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

With that said, here are nine things to consider when it comes to blending hospitality and security.

45 Proven Ways to Succeed in Hospitality in Any Economy Jul 25, 2021

Keys to Success
Agenda Points and Learning Results

Defining your niche hospitality
Interaction with Vendors and Bankers
Maximizing the Value of Your Brands
Improving Your Profitability Ratios

A Baker's Dozen Approach to Success in Today's Hospitality Operations Jul 24, 2021: Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Operations

This workshop highlights the problems facing individual departments within every hotel and offers specific solutions on how to link efforts between departments for a cohesive team approach.

How to Recognize Suspicious Slip-And-Fall Claims Jul 23, 2021

Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! Jul 20, 2021

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. This Baker's Dozen introduces the first 13.

It's the Size of Your Idea, Not the Size of Your Budget Jan 5, 2021: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

What They Don't Teach You at Hotel School Jan 5, 2021

Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

High Touch versus High Tech
The Differences Between Hospitality Sales and Marketing
The Art of Being a Good Host
The Distinctions in Running a Hotel and Entrepreneurship

The Value of A Good Idea Jan 4, 2021: What's the Problem™? Too small a budget to find new marketing approaches

This video clip identifies the need to be creative and find small points of competitive edge. The short article identifies ways to find and introduce new ways of updating marketing and operational best practices.

A to Z Steps to Profits or How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits Jan 4, 2021

A to Z Steps to Profits

How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits
Workshop Focus: Hotel Profitability Ratios, Hotel Service, Hotel Operations

In a time of continuing uncertainty about global economies and government interventions, we all may feel a sense of frustration about things we cannot change. This program addresses 26 specific topics that we can successfully tackle in our every day hospitality businesses.

Keys to Success Agenda Points and Learning Results

An A to Z Guide to Keeping Talent and Boosting Profits in Hotels and Hospitality Businesses

Five Legal Problems and How to Avoid Them Jan 4, 2021: Five Legal Problems and How to Avoid Them

Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.