HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

The Importance Of Setting Goals – How To Get Them Out Of Your Head And On Paper Dec 3, 2016: When someone decides to create a company, one of the first orders of business is to develop a business plan.
A business plan is a road map, in writing, that serves as the foundation of the business and sets forth the goals and objectives that are projected to be achieved over a five-year period. If a company does a good job at creating and carrying out the plan, the business has a better chance in succeeding as compared to those that don’t.

Customer Service - a Training Video Nov 21, 2016

This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!

The Real Reason Millennials Can't Find Old-School Mentors Nov 4, 2016: Millennials may be called the "Me, Me, Me" generation, but Generation X was the slacker generation. They entered the workplace in the '90s to criticisms not dissimilar to the ones we get. By the time they got into management, political and economic upheaval began to change their fortunes. The recession of 2002 and 2003 essentially forced Gen X to pivot towards protecting their own careers and livelihoods, ramping up fierce competition between those that are our managers today.

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!

The Pitfalls of Reference Checking Sep 28, 2016: Damned if you do, Damned if you don’t

By Benoit Gateau-Cumin

One of the basic services expected of an executive search firm (especially a retained one) is to put together valid and thorough professional and character references on short-listed candidates. Obviously, the temptation is to ask said candidates for a list of references, but isn't that tantamount to asking a dog to sit in order to get a treat? Granted, in that list of names, there will be some qualified sources, but not all can be.

"A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors Sep 27, 2016

What's the Problem?
Inadequate training can lead to disatisfied guests, high staff turnover, lower profitaiblity and lost market share. These 13 strategies show how to address training and learning.

Engineering 101: What to do after Years of Deferred Maintenance Sep 26, 2016

After years of trying to do more with less, the economic outlook is not quite as grim, and fiscal indicators suggest a slow but steady recovery of our once stellar RevPAR and EBITDA indices. So with the future starting to look brighter, savvy hoteliers should consider revisiting some long overdue maintenance that has gone by the wayside, and by now is likely costing you more than it’s saving. In this vein, below are four tips designed help guide you when taking a second look at deferred maintenance projects.

What We Want and Need NOW in Hospitality Sep 20, 2016: How motivated are you ?

or

”Is Hospitality Still a Place for Entrepreneurs?”

Dr. John Hogan, CHE CHA CMHS CHO

This is a non-traditional commissioned year-end column, in that is not a prediction of trends nor is it a list of New Year’s resolutions. I felt honored to have been asked by the editor of one of the world’s best known online publications to consider and share my thoughts on what we want to see more in the new year. I expanded it to include what we want and need in the coming year, which is reflected in the title that asks if hospitality is still the industry that motivates entrepreneurs.

KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership Sep 19, 2016

“Keys for Success” was chosen as the title to this series because I, among many others, have come to realize there is not one stand-alone guide to ongoing achievement. A strong brand and a well-financed hotel in a good location are certainly all very positive factors, but the human touch of delivering hospitality will be the crowning touch to that ongoing success.

Hotel sales managers who excel use a flat list Sep 14, 2016: he entire concept of the flat list is one that applies equally well to other industries, not just to hotel sales managers. I’ve asked lots of sales experts in other fields, and the flat list concept for great sales people is one that crosses all markets.

"A Baker’s Dozen" of Strategies for Hotel Chief Engineers by Dr.John Hogan Sep 12, 2016: The housekeeping department in a hotel typically has the largest number of staff in most hotels, but it the engineering team that has responsibility for maintaining and operating the ENTIRE facility. Whether it is a 25 rooms-only property, a 5 star luxury resort or a 3,000 room convention/casino hotel, it falls to the Chief Engineer to ensure the facility is comfortable, safe and efficient.

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