Comments from HospitalityEducators.com This posting reflects alleged events that happened at hotels and may or may not be totally true. What is real is the fact that these kind of comments often are posted on a wide range of online sites and cause your hotel or hospitality business to address them.
We suggest you provide your staff with proper training to avoid this kind o situation from occuring at your property.
Someone started an online discussion thread on Reddit, the US social news site, asking hotel staff to reveal secrets.Within two days, the thread has drawn more than 5,500 comments. Some of the confessions are priceless. Here’s a sampling of some favorites — but please note that Tnooz hasn’t independently verified the truth of any of these claims.
When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily
If you manage or supervise other people, have confidence in yourself. Accept your limitations and don’t feel bad if you don’t initially know the answer to every question.
A recognized industry icon, Bill Marriott is often featured as a case study in some of our HospitalityEducators.com training programs. Enjoy his words in this short video.
One of the more heart-warming stories to zoom around the Internet lately involves a young man, his dying grandmother, and a bowl of clam chowder from Panera Bread. It's a little story that offers big lessons about service, brands, and the human side of business — a story that underscores why efficiency should never come at the expense of humanity.
Traditionally, bed and breakfasts were required to have general business licenses, says Jay Karen, CEO of the Professional Association of Inn Keepers. But with the rise of the Internet, the term has been co-opted by all kinds of establishments seeking to rent out rooms. Airbnb.com, for example, lists rooms to let. But it doesn’t guarantee that the hosts are licensed. Users indicate that they want to book a room based on a description, then enter their credit card or Paypal information. It is up to the host to accept or decline the guest.
When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily
If you manage or supervise other people, have confidence in yourself. Accept your limitations and don’t feel bad if you don’t initially know the answer to every question.
Insights from HospitalityEducators.com
One of the more heart-warming stories to zoom around the Internet lately involves a young man, his dying grandmother, and a bowl of clam chowder from Panera Bread. It's 
Traditionally, bed and breakfasts were required to have general business licenses, says Jay Karen, CEO of the Professional Association of Inn Keepers. But with the rise of the Internet, the term has been co-opted by all kinds of establishments seeking to rent out rooms. Airbnb.com, for example, lists rooms to let. But it doesn’t guarantee that the hosts are licensed. Users indicate that they want to book a room based on a description, then enter their credit card or Paypal information. It is up to the host to accept or decline the guest.