Recent Articles in Human Resources

8 Tips for Training your Small Business Employees on a Budget
Oct 29, 2012

According to a 2008 article in HR Management, replacing a worker costs on average 100-125 percent of an employee’s annual salary in lost productivity, recruitment costs and new hire training.

Employee Motivation - A 7 Point Checklist For Success
Oct 29, 2012

Enhance Your Knowledge

Hospitality Lawyer e-Magazine
Oct 28, 2012

Hospitality Lawyer e-Magazine

‘Knock Their Socks Off Service’
Oct 25, 2012

Article by Alan Fairweather, International Speaker and the author of, 'How to be a Motivational Manager, ‘How to Manage Difficult People' and ‘How to Make Sales When You Don't like Selling'. Visit: www.themotivationdoctor.com, for more information.

What you don't know about undocumented workers could really hurt you!
Oct 22, 2012

How to buy a hotel -- What you don't know about undocumented workers could really hurt you! Guy Maisnik | Vice Chair, Global Hospitality Group®

Are You Prepared For a Disaster?
Oct 21, 2012

Are You Prepared For a Disaster? Start your disaster recovery plan today with free tools from SBA.

International Hospitality and Training Institute
Oct 19, 2012

The data presented is courtesy of International Hospitality &Tourism Institute and based on the latest Deloitte Report "Hospitality 2015: Game Changers or Spectators'' as well as in the "Job Opening and Labor Turnover" from the Bureau of labor Statics.

Three Myths about What Customers Want
Oct 16, 2012

HBR Blog Network

Three Myths about What Customers Want

This post is the last in a three-part series.

Most marketers think that the best way to hold onto customers is through "engagement" — interacting as much as possible with them and building relationships. It turns out that that's rarely true. In a study involving more than 7000 consumers, we found that companies often have dangerously wrong ideas about how best to engage with customers. Consider these three myths.

3 Tools to Make You More Time-Efficient
Oct 14, 2012

When to Disappoint Your Customers
Oct 12, 2012

Harvard Business Review           Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires

5 Common Words That Create Failure
Oct 11, 2012

The words that people use every day determine whether they will achieve failure or success. There are five words that, in my observation, frequently show up in the conversation of losers, much more so than in that of winners. Here they are:

Steve Jobs' Innovation Secrets
Oct 11, 2012

Author Carmine Gallo on what made Apple's CEO the best innovator.