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Hoteliers must remember the Lessons of Reasonable Care! REASONABLE CARE - The degree of care that a reasonably prudent person would use under like circumstances.

Where is your desk? Another “High Touch” Lesson for Hospitality Managers Mar 18, 2018

Storytelling is a marvelous way to communicate a message in a very personal way and this column introduces the message of managerial effectiveness via one of the best stories to date on the hospitality industry.

SERVICE CODE The commitment to hospitality Mar 17, 2018: Slide 1
Elsworth Statler is considered one of the most innovative and creative of hoteliers of all time. He is credited with many of the practices and construction methods that became industry standards. To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE. The following has been updated by Dr. John Hogan, CHA CHE MHS

Professional Development - for the individual and the organization Mar 11, 2018: Professional Development for the Individual is personalized training and coaching to enhance hospitality industry competencies and build polish in the areas of presentations, public speaking, and project leadership.

Professional Development for the Organization includes evaluating the competency and skill set levels of various hospitality managers.

The Value of Case Studies Mar 9, 2018: Enjoy this short video about how Harvard University assesses the value of case studies.

Overview for Consulting from HospitalityEducators Mar 9, 2018: Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

Lessons in Leadership Hospitality Tip of the Week™ “Focus on Continuous Improvement” ." Oct 23, 2017: For this lessons in leadership, I looked to the East for a different perspective and different industry. While hospitality is not the same as manufacturing, there are parallels in certain people skills.

Hospitality Tip of the Week™

“Focus on Continuous Improvement”

"Improvement after improvement, that has been my guiding principle in my more than three decades of service with Toyota Motors and its affiliates."
Masao Nemoto, Former Managing Director, Toyota Motor Corporation ”

Hospitality Tip of the Week: World's Simplest Management Secret Oct 15, 2017: It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.

Attitude Makes All The Difference - A Zig Ziglar Training Message Jan 30, 2017: What's the Problem?
A person's attitude often is the main difference between success and failure.

The Problem may be one that is caused by the individual, the supervisor or manager, the organizational cutlture or some additional external factor. In this video, perspectives are examined and there are lessons for all of us, especially in the hospitality field that faces the stress of the "always open", 24/7 reality.

A Dozen Ways to Protect Your Business from Lawsuits Dec 7, 2016: A Dozen Ways to Protect Your Business from Lawsuits

Small businesses are sitting ducks for legal actions. According to the U.S. Chamber of Commerce, abusive lawsuits cost small businesses $88 billion a year.

Even if you are in the right, it can cost you serious time and money to defend yourself. And sometimes, you can be forced to pursue legal action to enforce your rights. According to an SBA report, legal fees of small businesses can range from $3,000 to $150,000. A better course of action is to avoid legal problems. Here are a dozen ways to keep your business safe, or at least as safe as possible.

What we have here is a FAILURE to COMMUNICATE by Dr. John Hogan Dec 5, 2016: Hospitality Tip of the Week®:

The most successful hospitality businesses are the ones that listen to their customers, address their needs and continuously improve their service and product delivery.

What are you doing at your hotel, restaurant or hospitality business?

The Simple Truths of Service Dec 5, 2016

What's the Problem™?

Associates who do not care or do not know how to deliver inspired service.

This short video tackles the very real problem facing many hospitality associates and businesses today. Providing "inspired service" that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service at your hotel restaurant.