Recent Articles in Human Resources

Travel Risk Newsletter - from HospitalityLawyer.com
Jul 4, 2012

Travel Safety Tips
By: Stephen Barth

1. If the Front Desk clerk calls out your room number ask for a different room.
2. The hotel should never give out a key without an ID; this is for your safety, so please do not complain about having to show an ID, or when the housekeeper insists on calling security for you to access your room when you have forgotten your key.
3. Always count the number of doors between your hotel room and the fire exit; if you cannot see or are crawling you will be able to know which door is the exit. Hotels are beginning to put fire exit signs on the floor level but it is a slow process. Read More

Engage Your Staff to Frame the Guest Experience
Jul 3, 2012

The Hospitality operator’s premise must be that what the Guest says we are, we are.  Therefore, the more we know about our Guest and share with our staff, the better they will perform.  Our employees are the ones who deliver on our promise.  This is very easy to say, but very hard to accomplish in the current business environment.  But, try you must, keeping in mind that everything comes back to the Guest, the patron, the visitor!  Bring your staff together and begin to “hammer out” some dimensions they can relate to and advantage in their engagement of the customer.

Managing Values Across Cultures: A Harvard Business School Interview on Values in Business Today
Jul 1, 2012

 Management thought leaders share their ideas on values in business.

HospitalityEducators.com suggests thinking about these challenges facing us in hotels and hospitality on training, independent operations and guest service.

Understanding what we measure and making it count!
Jun 25, 2012

There is an enormous range of responsibilities for financial controls in today’s hotels and much of this depends on the type and size of the hotel property. Finance and accounting do not usually provide much reader feedback, but I was pleased to have requests from groups and associations asking to reprint it in their publications. This column will follow up on the strategies to a degree, but it will focus much more on approach.

World Class Service 101: Know the difference between meeting and exceeding expectations
Jun 23, 2012

You can’t just put processes and standards in place to avoid messing up. The guest does not   expect you to mess up. Instead, actually exceeding expectations and impressing the guest is what leads to a perfect experience.

Harness the Power of the Millennial Generation
Jun 22, 2012

A team of travel management professionals working towards the Global Leadership Program Designation and sponsored by the National Business Travel Foundation, developed a survey to uncover the differences between generations as it relates to corporate travel behaviors. 

Eight Ways to Potentially Add Efficiency to Your Hotel's Housekeeping and Laundry Department
Jun 22, 2012

How has your hotel used process improvement to reduce expenses? 

Consider this potentially controversial list of ideas from Amy Bair,  one of the Guest Columnists @ HospitalityEducators.com  

Expanding Your Markets - Building A Diverse Customer Base
Jun 20, 2012

The ADA protects the civil rights of people with disabilities and helps businesses develop a diverse customer base from a market of more than 50 million Americans.

Can you pass this ADA Quiz?
Jun 20, 2012

Can you pass this 3-question ADA pop quiz?

  By Jim Butler and the Global Hospitality Group®             
Hotel Lawyers | Authors of www.HotelLawBlog.com
 

"If You See Something, Say Something™" Campaign
Jun 18, 2012

“If You See Something, Say Something™” TV and Radio PSAs To support the nationwide launch of the "If You See Something, Say Something™" public awareness campaign, Secretary Janet Napolitano released a new series of Public Service Announcements (PSAs) encouraging the public to contact local authorities if they see suspicious activity.

5 Tips To Effective Compensation Management
Jun 11, 2012

Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans. Organizations that have invested in these systems cite a number of significant benefits. This field guide explores five critical steps to ensure that you get the most out of your compensation planning investments

Taking the Confusion Out of When and How to Rotate Hotel Mattresses
Jun 6, 2012

Hotels make substantial investments in their guestroom bedding and linens. The hotel’s occupancy factor, the type of guests that patronize the hotel, the quality of the fixtures and furniture, and how well they are maintained will dictate how frequently guestrooms need to be renovated. Most luxury, deluxe and midscale hotels will plan to renovate their guestrooms on a five-year cycle. Therefore, it is imperative that the housekeeping manager implement a plan to rotate and flip guestroom mattresses in order to preserve their use life until the guestrooms will next be refurbished.