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Compliment on Employee Performance Letter Apr 24, 2012: This is part of the sample letter series included with your membership at HospitalityEducators.com. Find this and other sample letters in the FORMS & CHECKLISTS section of our site. It is in a word document format to enable you to personalize it for your hospitality business. We suggest you download this letter to your computer and establish your unique formats for optimum success. All business letters should be on proper business stationery.

102 Hospitality (Hotel) Safety Resources Apr 19, 2012: Below are links to 102 free hospitality safety and health resources. These hotel best safety practices include: tool box talks, bulletins, fact sheets, webinars, posters, and guidelines.

Ethics and Social Media: Where Should You Draw The Line? Apr 17, 2012: As social media usage continues to rise, it's only natural that statistic correlations will be made about the individuals who use the medium. This isn't a bad thing; it's common to deep-dive into demographic information and behavioral data. While there will always be exceptions to the "correlations" that emerge from such data, universal truths about social networking usage and user behavior can be valuable.

Warning: Understand the law relating to Fair Labor Standards Act's minimum wage provisions Apr 15, 2012: Tampa Bay Subway franchisee ordered to pay back wages and damages to workers following US Labor Department investigation

Earn Your Customers' Confidence Apr 10, 2012: In any personal relationship, building trust is a key ingredient. Without trust, there really is no opportunity to deepen the relationship or have it evolve beyond the superficial stage. The same is true for customer relationships. To build trust and, loyalty with your customers, three elements are needed: competency, integrity, and follow through. Basically, if you know what you are doing, keep your promises, and follow through to ensure that your customers are happy, they will trust you. Even more, they will be confident in your ability to deliver an exceptional service experience every time. Earn your customer's confidence, reap the rewards.

5 key steps for the job interview Mar 27, 2012

HospitalityEducators.com Guest Columnist Andrew Lo continues to share the journey of finding that sometimes elusive position of a recent graduate entering the workforce. This article highlights what he found to be key steps in the interview process

5 key steps for the job interview | By Andrew Lo

Key Issues of Concern in the Lodging Industry: What Worries Managers Mar 26, 2012

Hospitality Leadership Through Learning

Key Issues of Concern in the Lodging Industry: What Worries Managers

Hotel Management - Getting things done! Being the Boss: The 3 Imperatives for Becoming a Great Leader," Mar 18, 2012: The Best Way to Play Office Politics- Networking and more!

Remember and Reflect : Employment Law Mar 13, 2012: Employment Law: The Essential HR Desk Reference

Turning Knowledge into Profits Mar 9, 2012: Dr. JOHN HOGAN |
KEYS TO SUCCESS™
2012 HOSPITALITY KEYNOTE & WORKSHOP OFFERINGS Keys to Success™ are results-driven programs aimed at building competitive advantage.

11 Easy Ways to Make Work Fun Mar 7, 2012: 11 Easy Ways to Make Work Fun
If your employees aren't having fun, they're probably not performing at their highest level. So ease up already and try one of these tactics.

10 great ideas on engagement Mar 4, 2012: A project doomed to fail.

Some people look at employee engagement as a project...something that they need to occasionally do.

If employee engagement is a "project" to you, then it's doomed to fail.

Is employee engagement important enough to demand your constant time and attention? Some make the mistake of thinking that engagement is part of that "soft stuff" that they don't have time for. Hey - that "soft stuff" is what drives your bottom line. Get your culture wrong and you don't have a chance.