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With the ten year anniversary of the US attack on 9/11/01 in mind, watch this brief video highlighting US hotel security procedures compared to those of countries with higher threats of terrorism.

Hotel staff must be "empowered" to solve problems Nov 30, 2011: “Empowering” your hotel staff to solve problems on their own; is the key to delivering top quality service; according to Lothar Quarz, general manager, The Ritz Carlton, Dubai International Financial Centre.

Running Lean= Human Resource Executive Online Nov 25, 2011: A former associate at a large compamy recently shared this in a Linkedin Group discussion and we wanted to offer it's insights to our readers and members.
A recent study finds HR professionals struggling to meet increased demands with dwindling resources, and expecting more of the same in 2012. Experts say HR can view these challenges as an opportunity to solidify its position as a strategic partner within the organization.

Continued Attention to Housekeepers - News Story on "Hyatt In the Hot Seat" Nov 25, 2011: Two housekeepers at the Hyatt Regency Santa Clara filed charges with the Equal Employment Opportunity Commission (EEOC) Nov. 18, alleging they were fired in retaliation after removing "sexually suggestive images" of themselves posted in a hotel work area.

Leadership for Growth: It’s Time to Grow Nov 22, 2011: Not all investment into a business need be financial; you could also invest in leadership for growth. Guest Columnist Conor Kenny from Conor Kenny and Associates considers leadership for growth in the hotel industry.

It’s Time to Grow - Look at Your Perspective! Nov 22, 2011: Guest columnist Conor Kenny shares that for the last 4 years we have had the pruning tools out. That was then, this is now. Just like your garden, there is a time to drop the shears and begin to fertilise, nurture and plant.

Attention Hospitality Students and Graduates : A Career for You in Events Management? Nov 21, 2011

Guest Columnist Sonja Holverson of L’ECOLE HOTELIERE DE LAUSANNE shares that the students there are well aware that Events Management involves much more than “throwing a party” although that in itself at EHL, is an enormous endeavour in which our students have usually been very successful: on and off campus. In this premier column, she shares that some of you looking for internships or jobs as you approach graduation or those of you who have already graduated and who are considering going into Events Management may have not quite considered exactly what could be involved in this career choice.

Principles For Success As A Manager | Part Two: Motivating The Team Nov 13, 2011: Managers are the ones often responsible for handling, directing, organizing, monitoring and yes, motivating the team . Every successful global leaders in hospitality had a group of managers who assisted them in immense ways to launch the vision and thereby change the industry.
Part two: Motivating the Team

A Message on Hiring: Should You Hire For Skill Or Spirit? Nov 12, 2011: A Blog message that hits home for many hotels, restaurants and hospitality businesses.

At a time when the industry is in real danger of becoming a commodity, it requires uniqueness and personality to stand out from the crowd of "me-too's"

If employees don’t buy into a strategy, it’s doomed to failure from the start. After all, strategy doesn’t execute itself. People execute it. This is why it’s vital to integrate strategy and people.

The Path to Peak Performance Nov 3, 2011

The hotel and hospitality industries traditionally face high levels of staff turnover and do little to combat the huge cost in recruitment/training dollars, in guest satisfaction and in profitabiity. This Harvard Business School interview shares the five steps necessary to excel at work

The Solution Is™ Addresses the Problem of Inadequate Training in today's Hospitality Work Environment. Nov 2, 2011

The Solution Is™ addresses Inadequate Training in Hospitality today.

Principles for Success as a Manager Part one: Understanding the Organization Oct 27, 2011: In our careers as hoteliers, we have all learned there are clear differences between “leaders” and “managers.” Leaders tend to be more inspirational and often have a vision of where they want to take their organization. The need for leaders is very clear – without their innovation and motivation, all industry and society itself would tend to be rather uninteresting and monotonous. While these leaders set their vision in play, every one of them needed other people who could implement the vision through focus, effort and dedication. These people embraced the reality of that vision and primed it to be the success that it became. These people, usually titled “Managers” are the ones often responsible for handling, directing, organizing, monitoring and delivering results through other people. (This is Part 1 of a 5 Part Series, which is available soon as an eBook in the HospitalityEducators.com store.)