“Leadership is creating an environment in which people want to be part of the organization and not just work for the organization. Leadership creates an environment that makes people want to, rather than have to, do. It is a business imperative to create that environment. I must give purpose, not just work and function.” — Horst Schulze, former COO, Ritz-Carlton hotels
As leaders, we are continually being introduced to new techniques and theories. Hammer & Champy's Business Process Re-engineering Model, McKinsey's 7-S Framework, and Kenichi Ohmae's 3C's Strategic Triangle are all examples of strategic models designed to help leaders think about their business in different and innovative ways. What sits on top of all of the models and frameworks, though, are a series of foundational attributes that every leader should possess if he or she is going to have demonstrated, sustained success as a leader.
HospitalityEducators.com Guest Columnist Bryan Williams shares additional insights on the customer experience and what you as a hospitality professional can do to deliver the kind of service everyone wants and deserves.
Illegal Immigration: Today’s Challenges and a Way Forward for Employers | By Charles A. Conine, SPHR
The hospitality industry is under increasing pressure from a dramatic shift in US government strategy to enforce existing illegal immigration law. While a new federal immigration policy remains elusive, what practical options are available to hospitality employers who seek to build a strong, tenured - and legal - workforce? One promising alternative: transformative HR practices.
Generational issues in the Hospitality Industry - a moving target | By Terence Ronson
Since minorities are also becoming the majorities, Asia which was once considered as a Third World region, can no longer be viewed in that way, especially when you consider China has amassed over 1.3 trillion US dollars in foreign reserves and goodness knows how much of the world’s debt they have on their books.
Hospitality and tourism arguably make up the world’s largest industry, although some internet searches conflict in interpretation. Hospitality and tourism play a major role in the world economy and contribute significant revenues and net wealth to many countries. When we think about it, we recognize that many components of hospitality are based heavily on the personal, “high touch” side of life.
This column differs from others, in that I am dedicating this message to a family of hoteliers, with the hope that it will inspire readers to take a moment to reflect on those who have acted as MENTORS AND FRIENDS in our business lives.
