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Recruiting Strategies in Hiring and Retaining Employees Feb 3, 2014: The need to hire a new member of your hospitality business work force can occur for many reasons. Iin these days of higher costs of turnover coupled with the need to maintain high levels of guest and staff satisfaction and loyalty, there are several steps in the recruiting process that should be carefully addressed. This article outlines the approaches and steps in being successful in this critical management role.

Delegation Skills - part of the Hospitality Supervisor Training series by Dr. John Hogan Feb 2, 2014: Delegating projects and tasks is a critical skill for team leaders in hospitality and hotels, especially in challenging economic times. As hotels have a lower number of full time staff, the ability to delegate and share responsibilities can be viewed in a very positive way. Authentic delegation leads to a team owning its success and increasing its capacity for achievement. Laundry teams may very well have a better way of scheduling their area and stewards may have specific recommendations on the best ways to unload trays of banquet dishes.
This is part of the Hospitality Supervisor Training series.

Working with and Understanding Different Generations in Hospitality Feb 2, 2014: Generational issues in the Hospitality Industry - a moving target | By Terence Ronson - reprinted with the permission of the author

In a few short weeks, the US Government will embark upon a US$15 billion decade long exercise , with results expected to show there is no such thing anymore as the typical American – Joe has gone with the wind.

If this is indeed true, then you can rightly say, there is no typical guest. America may have a population of 300+ million, but China has for times that, and they are expected to be the biggest outbound travelers of this decade – and with a rapidly growing middle class, they are certainly becoming affluent enough. Have you really thought through how this new generation of travelers can positively impact your business?

Training Exercises to Reduce Wasting Time in Your Hospitality Businesses by Dr. John Hogan Feb 1, 2014

John Hogan, Certified Hospitality Educator (CHE), Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS)

Six Quick Action Steps to Finding Time Wasters

How to Interview a Restaurant Manager Feb 1, 2014

The following list of questions to aid hiring managers in asking the questionswas created to will leave them with something more than a good or bad feeling after an interview and the interviewer with a sense of greater understanding of the candidate

A Caution to Hospitality Industry Employers on Tip Violations Feb 1, 2014

Earlier this year, the Department of Labor issued new regulations that require employers to provide specific information to employees as a condition for the employer to take advantage of the tip credit. Failure to comply with these notice requirements could result in an employer being liable for paying the full minimum wage for the employees in question. While not expressly required under the law, a written notice, with a signed acknowledgment by the employee, is the best way to avoid subsequent claims of lack of notice. Employers should check to be sure they are in compliance under the new regulations.

US Department of Labor "Takes on Small Biz" in Hospitality| Contractor v. Employee Feb 1, 2014

The US Depapartment of Labor has increased their budget and the number of compliance officers to target small businesses who have individuals classified as contractors v. employees.

It seems great to not pay the taxes and the benefits and all of the headaches of having employees but it is a risk because it is illegal. This article includes a checklist from Gary Wheeler, President and CEO of the Virtual HR Director, LLC to see if you are compliant

Tips to avoid a HR nightmare: the top 4 mistakes employers make – Part II Jan 30, 2014: More than ever, employers are facing serious claims from disgruntled workers.
This two-part series discusses the top four tips for employers to avoid claims from unhappy workers:

Writing An Employee Handbook Your Employees Will Read - And Heed, Part 2. Jan 30, 2014

In Part 1 of this article, Atlanta attorney Bert Brannen explained some of the important points to keep in mind when writing an employee handbook. In this conclusion, he covers ten of the most important policies that should be included.

Hospitality Conversations™ : Examining the Learning Options Available in the Hospitality Field. by Dr. John Hogan Jan 29, 2014

One needs only to conduct an online Google or Bing search to discover the incredible number and types of programs now available in hospitality education. Within that wide range of options, I decided to contact Professor Jennifer Calhoun, an educator I personally know who was recently involved with a new, start-up program in Maryland. She is now studying for her PhD at Auburn University

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