HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Is your service and training exceptional, good enough or failing? This short clip featuring a global restaurant brand provides insights on the proper answer.

How to Recognize Suspicious Slip-And-Fall Claims Feb 4, 2020

Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

Becoming a Class of One Feb 4, 2020: Class of One
Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Guest Services, Hotel Operations and Business Strategies

"Adequate" is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional. This workshop examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own "class".

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

2020 Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ Feb 4, 2020: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

Preventative Maintenance for Profitability Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

Sample Video Links and Topics used in Hospitality Educators training Feb 1, 2020: 15 Representative Video Links and Topics

Qualities of Leadership Jan 30, 2020

Hospitality needs qualified leaders

Leadership and Service

A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan Jan 29, 2020

This column addresses the very core of all hotels. Without the proper planning and implementation of staffing and service, a hospitality business that interacts with guests 24 hours a day for 365 days a year has little chance for ongoing success.

11 Minimum Guidelines for Going Green Mar 22, 2019: Below is a list of actions properties of any size should take to stake their claim as an eco-friendly establishment. Each step contains further tactics, including case studies, statistics, and additional resources. AH&LA members who have further questions may get one-on-one advice from our Green Guru.

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool Mar 18, 2019: What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! Mar 1, 2019

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. This Baker's Dozen introduces the first 13.