HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

30 simple, inexpensive ways to ‘wow’ guests Dec 3, 2016: I can distinctly remember the first time I was truly “wowed” during a hotel stay. It was during my first year at HotelNewsNow.com when I attended The Hotel Ezra Cornell event at the university’s on-campus Statler Hotel. I was so impressed with the property’s personal, attentive and cheery staff, that I detailed the experience in a blog titled “Five no-cost tactics that add value.” It remains one of my most-read blog entries to date.

Customer Service - a Training Video Nov 21, 2016

This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!

The Real Reason Millennials Can't Find Old-School Mentors Nov 4, 2016: Millennials may be called the "Me, Me, Me" generation, but Generation X was the slacker generation. They entered the workplace in the '90s to criticisms not dissimilar to the ones we get. By the time they got into management, political and economic upheaval began to change their fortunes. The recession of 2002 and 2003 essentially forced Gen X to pivot towards protecting their own careers and livelihoods, ramping up fierce competition between those that are our managers today.

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!

"A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors Sep 27, 2016

What's the Problem?
Inadequate training can lead to disatisfied guests, high staff turnover, lower profitaiblity and lost market share. These 13 strategies show how to address training and learning.

Engineering 101: What to do after Years of Deferred Maintenance Sep 26, 2016

After years of trying to do more with less, the economic outlook is not quite as grim, and fiscal indicators suggest a slow but steady recovery of our once stellar RevPAR and EBITDA indices. So with the future starting to look brighter, savvy hoteliers should consider revisiting some long overdue maintenance that has gone by the wayside, and by now is likely costing you more than it’s saving. In this vein, below are four tips designed help guide you when taking a second look at deferred maintenance projects.

Hazard Awareness: See Something - Say Something Sep 14, 2016: Can you identify the materials in the following photographs?

Hotel sales managers who excel use a flat list Sep 14, 2016: he entire concept of the flat list is one that applies equally well to other industries, not just to hotel sales managers. I’ve asked lots of sales experts in other fields, and the flat list concept for great sales people is one that crosses all markets.

HospitalityEducators.com: A statement of teaching philosophy Sep 11, 2016: A statement of teaching philosophy

Hotel Manager on Duty Guest Room Cleanliness Checklist Aug 2, 2016

This sample checklist was created to assist non-housekeeping managers in quality assurance training and in supporting the property's commitment to cleanliness.

Building A Hospitality And Customer Service Culture Aug 1, 2016: The company we know today as Four Seasons Hotels and Resorts began life modestly, as the (kidding you I’m not) Four SeasonsMotor Hotel.

It was a fine place, and by all reports founder Isadore Sharp was a fine “motellier,” but it was always in essence an offshoot, an afterthought.....