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DO's and DON'Ts of Hotel Technology... Feb 7, 2012: DO's and DON'Ts of Hotel Technology... | By Terence Ronson

It is almost five years since we first issued the popular DO's and DON'Ts of Hotel Technology. A lot has changed since then - both in Hotels and Technology, and so it's time for an update.

Here is our updated version which we hope you will find useful as a check- list and to benchmark your hotel. Feel free to drop us a note with any items that you believe should be added to the list, and we will send out a further update.

The Safety Act - Understanding Homeland Security Resources Jan 23, 2012

Homeland Security - Subtitle G of Title VIII of the Homeland Security Act of 2002

The SAFETY Act is intended to provide critical incentives for the development and deployment of anti-terrorism technologies by providing liability protections for Sellers of "qualified anti-terrorism technologies." The aim is to ensure the possessors of such anti-terrorism technologies are not deterred by the threat of liability from developing and commercializing products and technologies that could save lives in the event of a terrorist attack.

Your Hotel's Safety Measures Jan 20, 2012

Hotel safety and security is a partnership between hotel and guest, and both are responsible for ensuring that guidelines are followed in order to protect the traveler and the property. Customer service is always important, but it’s not an excuse for accommodating would-be guests at the expense of breaching security. At the same time, guests must follow guidelines the hotel provides for them. Security is a two-way street, and everyone has to do their pa

Review Your Crib Maintenance and Inspection Program Jan 16, 2012: There have been several crib recalls in recent years by the manufacturers through the Consumer Products Safety Commission (CPSC) and that serves as a reminder to the lodging industry that we should pay special attention to the cribs we provide for guests. AGAIN, this information is more likely to be part of an off-the-job safety effort in which you are keeping staff members informed.

Bodily Injury Letter Jan 15, 2012: Communication with guests, visitors, invitees and the general public must be worded carefully. This letter is offered as a starting point, but care must be given to not discuss liability, fault or make any admission in any situation relating to bodily injury or any safety & security matter. It is strongly recommended that you contact counsel and/or your insurance carrier if there is any question in this area.

A WATER TEMPERATURE CAUTION! Jan 6, 2012: An OSHA advisory addresses the sensitive problem of proper water temperature for hotels and recommends the following preventive maintenance program.

Swimming Pools and The New ADA Jan 4, 2012: On March 15, 2012, the new 2010 ADA Standards for Accessible Design will become mandatory.

Loss Prevention & Risk Management Newsletter Jan 4, 2012

Business travellers most value free Internet and security from hotel properties Dec 23, 2011: Statistics & Trends

Pan European survey of hoteliers

Business travellers most value free Internet and security from hotel properties

December is Identity Theft Prevention and Awareness Month Dec 9, 2011

According to FBI crime reports, approximately 8.1 million people were victims of identity theft in 2010,. Identity thieves are ruthless and shrewd and, worse, without conscience. December is National Identity Theft Prevention and Awareness Month, and thus a very good time to learn to protect yourself

For your Consideration: An Overview of Cyberinsurance Dec 3, 2011: Wrap your head around these numbers: The median cost of managing cybercrime for companies per year has gone from $3.8 million in 2010 to $5.9 million this year, according to a recent study by the Ponemon Institute. Those costs included money spent on security investigations, loss of productivity, software upgrades, and the value of stolen intellectual property.

Security Awareness Reminder Dec 2, 2011

Security Awareness Reminder

On May 1st 2011, President Obama announced the capture and death of Osama Bin Laden. Due to these events our status has increased to situational awareness. The alert is not unique to the hotel and resort areas and the increase in awareness is a precaution taken by tourist venues all across the world.

In light of recent world events that can impact tourism, I am referring the “No Reservations: Suspicious Behavior in Hotels" video put out by DHLS. This is a good opportunity to share this video with all of your associates. The lodging video is less than 10 minutes long and is shown in English and Spanish.