Recent Articles in Weekly Tips

Hospitality Tip of the Week : A Hotel Thanks its' Biggest Customer in a Unique Way
Dec 15, 2015

A Providence RI hotel salutes its' customers and staff in a special way with a flash of its own

Hospitality Tip of the Week from Earl Nightingale - Embrace "The Magic Word "
Jun 15, 2015

The magic word is... attitude!

35 Habits of the Most Productive People (Infographic)
Nov 4, 2014

Focus on Solid Communication
Sep 23, 2014

Keys to Success Hospitality Tip of the Week:

 Focus on Solid Communication

 Be as detailed as possible when communicating with all parties.  In this age of instant information, there is no second chance for that first impression.

Keys to Success Hospitality Tip of the Week: Define and Deliver Excellence
Sep 15, 2014

Keys to Success Hospitality Tip of the Week:

Define and Deliver Excellence

Hotel Common Sense #6     - “Practice “win-win” philosophies with everyone. Always.” 
Dr. John Hogan CHA CHE CMHS CHO

Part of the Fifteen Timeless Philosophies in Hospitality

A   Keynote Address and Workshop

How to Handle Angry Customers [Infographic]
Sep 7, 2014

Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you are likely to encounter frustration, aggressiveness, irritation and very little patience. Handling such customers is one of the most difficult, stressful and challenging parts of the customer service job.

While unhappy customers tend to spread their negative experiences through word-of-mouth, online customer reviews and comments in social media channels, it can really hurt your brand’s reputation and even lead to revenue loss. On the other hand, the right response to a customer complaint can actually turn those unsatisfied customers into your loyal fans.

Check our Infographic with 10 simple tips on how to handle angry and rude customers effectively and 10 great quotes to remember when dealing with them. Have something to add? Feel free to share your thoughts in the comments.

Hospitality Tip of the Week™: Focus on Matching Needs and Wants
Jul 29, 2014

 
 Focus on Matching Needs and Wants 
" No Need: We don't just sell people what they need- we sell them what they want.
The approach is to make what they need so appealing that they will want it.
When you combine wants and needs, sales increase. "
Zig Ziglar

5 Lessons from FedEx CEO Fred Smith
Apr 9, 2014

Fred Smith founded FedEx in 1971 with borrowed money and has grown it into a $350-$400 billion company, so it’s safe to say he knows more than a little bit about management.

When Smith spoke with Fortune, he had many great insights that apply to all CEOs.

Tips for New Supervisors
Feb 3, 2014

Tips for New Supervisors

Lessons from the Field: Lessons of Life in Auld Lang Syne
Dec 31, 2013

“Auld Lang Syne” is a Scots poem written by Robert Burns in 1788 and set to the tune of a traditional folk song. It is well known in many countries, especially (but far from exclusively) in the English-speaking world; its traditional use being to celebrate the start of the New Year at the stroke of midnight.

Five Easy Ways to Safeguard Your Small Business Before Disaster Strikes
Dec 26, 2013

 

The SBA and Agility Recovery recently hosted a free webinar giving tips on how to prepare for Hurricane season.  But it doesn’t matter if you’re in the Gulf Coast or the Upper Midwest—all kinds of risks exist, and small businesses are particularly vulnerable. 

3 keys to managing your attitude... Secrets from Zig Ziglar
Dec 15, 2013

3 keys to managing your attitude...reinforce, reinforce, reinforce.
What are some of the secrets to staying positive?