Hospitality Tip of the Week®: “You need to learn as much as you can about your prospects before you see them. The more you know about them, the better prepared you will be to anticipate and meet their needs and wants. This is especially true if you are selling high-ticket items.” Zig Ziglar
10 Hotel Sales Action Steps to Succeed - Any Time, Anywhere-
The most successful hospitality businesses are the ones that listen to their customers, address their needs and continuously improve their service and product delivery.
What are you doing at your hotel, restaurant or hospitality business?
Consultants succeed when they take the time to evaluate situations, ask the right questions in an open-minded fashion, listen to the answers and then provide potential alternative solutions.
How do you analyze your hospitality problems? Do you really listen to your staff and your clients, or do you act before you hear what is being said?
Questions I Wish You’d Ask –Making Hospitality More Profitable
“Establish a Mission Statement that includes a Pride and Credo of what your purpose is.” Dr. John Hogan, CHA CHE CMHS
Part of the 15 Timeless Philosophies In Hospitality, A 2011 Keynote Address and Workshop
KEYS TO SUCCESSis the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding both my "HOW TO" articles, HOSPITALITY CONVERSATIONS, Lessons from the Field, Hotel Common Sense and Principles for Success
We have all heard the phrase "time is money" ad nauseam, but really, nothing is more true. This series reaches out to a network of valued experts and entrepreneurs to find out the secret (and not so secret) ways that entrepreneurs most waste their precious time during their business day so that you can avoid the same fate. Their answers are presented below in no particular order. But read them fast; time is money!
This week, change your schedule to include one new activity of your choice that will assist in your personal development. (This will likely also help your professional growth). Track your progress over the next four weeks and measure what positive changes you can observe.
Keys to Success Hospitality Tip of the Week: Focus on MBWA
A challenge to every manager who is responsible for 5 or more people: measure your in and out of the office time and at the end of the week, see how much time you spent ACTIVELY INTERACTING with your team.
The goal is 70% of your time out of the office - how did you do?
