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Attitude Makes All The Difference - A Zig Ziglar Training Message Jan 30, 2017: What's the Problem?
A person's attitude often is the main difference between success and failure.

The Problem may be one that is caused by the individual, the supervisor or manager, the organizational cutlture or some additional external factor. In this video, perspectives are examined and there are lessons for all of us, especially in the hospitality field that faces the stress of the "always open", 24/7 reality.

An Open Question to Hoteliers: Do you feel you CAN or CANNOT accomplish your goals? Dec 8, 2016: This short video answers the question: Do you feel you CAN or CANNOT accomplish your goals?

The Simple Truths of Service Dec 5, 2016

What's the Problem™?

Associates who do not care or do not know how to deliver inspired service.

This short video tackles the very real problem facing many hospitality associates and businesses today. Providing "inspired service" that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service at your hotel restaurant.

"A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors Sep 27, 2016

What's the Problem?
Inadequate training can lead to disatisfied guests, high staff turnover, lower profitaiblity and lost market share. These 13 strategies show how to address training and learning.

Now is the time to invest in Your People Jul 26, 2016: Now is the time for hospitality business owners and managers to invest in their teams. As we rebuild our focus into an anticipated recovery over the next 8-24 months (depending on the particular forecast for specific markets), those practical industry leaders will recognize that now is the time to pay attention to those professionals in our organizations who are the key components of why guests will stay with our businesses.

Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service? Jul 14, 2016: Interesting perspectives on Customer Service

Nordstrom’s Old Employee Handbook Had Only 75 Words

"A Baker’s Dozen" of Strategies for Hotel Banquet Managers by Dr. John Hogan Apr 4, 2016: “Banqueting forms an integral part of doing business.”
Judge Andrew Williamson, High Court of Justice of the Isle of Man

Over the past three years, this columnist/hotelier has prepared a series of articles that have offered insights into specific tasks and duties facing many departments and professionals in our industry. With the turbulence facing our industry and global economies, the need to find the time to “think” has become even more significant.
This particular column on HOTEL BANQUET MANAGERS addresses a very important component of many full service hotels.

5 Reasons People Fail (& What to Do Instead) Mar 17, 2016

Why do some people achieve their goals while others fail? Writer Geoffrey James believes it's because successful people manage to overcome five barriers that, in many cases, guarantee failure.

Here are those barriers and how to overcome them:

Inc.com - The Daily Resource for Entrepreneurs

“A Bakers Dozen” of Strategies for Hotel Sales & Marketing Professionals Mar 12, 2016: While business is brisk today in many parts of the industry, planning makes “luck” much more achievable.

Do you think like a Manager or a Leader? Feb 18, 2016: Do You Think Like a Leader or a Manager?
Most of us “lean” toward one function or the other (right brain/left brain theory) but we can and do “crossover” and back from time to time. Nevertheless, it is interesting to note a few of the characteristics that distinguish “leadership thinking” from “management thinking”.

10 occurrences that could ruin a guest’s stay Feb 11, 2016

Story Highlights

Although guests won’t complain about small annoyances, they are enough to ensure those guests don’t come back to your hotel.
Offer complimentary bottled water in guestrooms to avoid angry guests seeking it out.
One of the biggest turnoffs to guests is not having enough outlets to charge all their devices.