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Recommended Reading by Dr. John Hogan- High Impact Hospitality - 5 Stars Sep 23, 2013: Chase LeBlanc has delivered an excellent message for managers at various levels in his book that is packed with excellent background materials and facts for those in the hospitality field. I intend to include it my RECOMMENDED READING on my hospitality sites and in my supervisory seminars.

10 Sales Tips, Strategies And Other Nuggets For Sales Professionals Aug 21, 2013: It’s Friday so I thought it would be a good idea to gather some of the articles that I have read this week and shared them with you. I hope you enjoy them and that you will take some of the author’s wisdom and successfully apply it next week. Enjoy!

Tom Costello is the CEO and Managing Director of iGroupAdvisors, a performance improvement firm, that helps hotels and their sales managers grow their business and generate more revenue.

A short novel that makes networking real This book (which was later made into a good movie with Anthony Hopkins and Anne Bancroft)is set in the post World War II era, but carries a message of values, networking and caring in complex times.

Recommended Reading: How to Argue & Win Every Time: At Home, At Work, In Court, Everywhere, Everyday Jul 24, 2013: Hotel Training includes Persuasion, Conviction and Negotiation

Hospitality Tip of the Week: 5 Trends That Will Shape Small Business in 2013 Jul 19, 2013

35 Questions That Will Change Your Life May 8, 2013: “The question isn’t who is going to let me; it’s who is going to stop me.” – Ayn Rand

Free Hotel Resources (or Near Free) Apr 15, 2013: The Internet is full of valuable resources directed at hoteliers and people running hospitality businesses, from large to small. I am always on the search for more resources to share and do so often on Twitter. I thought I would compile a list of some sites and books that I have found for free or a minimal cost compared to most books and resources you find online.

From Hotels to HTMLs: A Complete Guide to Internet Marketing for the Lodging Industry Feb 20, 2013: Recommended Reading

Recommended Reading: Up the Organization Dec 1, 2012: Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits
This is a 30 year old classic with logical and pragmatic approaches in bite size messages that remain timely.

Saving The Saint George
by Greg Plank Edition: Paperback

: A real world update of Hailey's HOTEL,

Recommended Reading : 90 Days to Success in Sales Sep 24, 2012: Overall, I believe this is a solid reference for someone who is new to selling, regardless of age. It has substance for those in career change situations, as well as those just entering the field from college. Hoxie asserts throughout the book that being a professional and successful sales professional is an ongoing commitment to building rapport, honest customer relationships and follow through.