Hotel Manager on Duty :  Guest Room Cleanliness Checklist

This sample checklist was created to assist non-housekeeping managers in quality assurance training and in supporting the property's commitment to cleanliness.

What's the Problem?

Cultural Diversity is a major factor in hotel staffing, marketing and positioning in today's global environment.  "Making it Real" means identifying the components of cultural identity and embracing those components to improve the hospitality workplace and the organization.

Diversity is an issue being addressed globally on an every day basis.  This short piece uses the approach taken by a major US University to address the many components of diversity and inclusion.

There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood.  As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms.

Elsworth Statler has been described and considered one of the most innovative and creative of hoteliers of all time.  He is credited with many of the practices and construction methods that became industry standards.

The challenge is to get the right people in and the people who are right for someplace else…out!

This article, written by well known author Scott Gross for the Rooms Chronicle, identifies specific action steps on how to address service challenges.

EACH HOTEL AND RESTAURANT SHOULD CONSULT WITH THEIR INSURANCE CARRIER AND BRAND TO ESTABLISH THEIR OWN PERSONALIZED GUIDELINES ON ALCOHOL SERVICE. 

SAFETY AND CARE FOR ALL PARTIES IS THE PRIMARY CONSIDERATION.

This summary provides a suggested representative sample policy.

REASONABLE CARE:

A Collection of practical Baker's Dozen columns and successful action plans to improve Sales and Marketing performance at hotels of all sizes.

Focusing on improving quality, efficiency, and profits, TRC is renowned for its hands-on, common-sense, operational how-to’s. Articles include topics for front office, housekeeping, reservations, telephone, engineering, energy, risk management, and related departments.

Strategies to enhance and ensure your company's success in recruiting, staff retention, team building, conflict management, sales and marketing.

Over 60 management subjects to study, practice, and apply. Great tool for a new supervisor or manager or refresher for the seasoned veteran. Includes self-development tools, exercises, tips, worksheets and overviews of innovative management.   149 pages.

This book is being used by thousands of hotels and includes 50 proven and easy to follow best practices in hotel sales that can be used at your hotel immediately. 

An autographed copy by co-author John Hogan will be sent within two business days of ordering.
Note Member discount!

PLANNING FOR PROFITS is a practical resource that allows you to ask a series of “What if” questions in an excel worksheet that will allow you to examine various scenarios to aid you in making those decisions.  This links directly to the PLANNING FOR PROFITS detailed explanations of working with budgets.

50% discount for members of HospitalityEducators.com

It is recommended that this be purchased in combination with the accompanying word document also available in the store

 Planning for Profits - An Overview to Effective Budgeting

This is the explanation document for the Planning for Profits Spreadsheet also available in the store.


There is a substantial discount tor both this and the Planning for Profits spreadsheet for members of HospitalityEducators.com.

Effective sales professionals project within the hotel ownership guidelines but regularly re-assess the markets and adjust their action plans to maximize success. Communicating that strategy and action regularly to management and ownership builds credibility and positions the sales professionals as accountable and proactive.

6 Observations on Finding and Employing Problem Solvers

A checklist for setting up banquet service correctly.

This is meant to assist managers from all departments in supporting the hotel's commitment to quality. 

According to workplace research, 80% of your success is dependent upon your emotional competencies..., flexibility, empathic listening, the ability to build a consensus, etc; but too often our negative emotional energy gets in the way. Negative reactions waste emotional energy. Today's culture of conflict and negativity thrives on negative reactions and drives destructive behavior, eroding relationships and organizations. Managing your Emotional Energy is a discipline that discovers and builds upon your fundamental foundation to create positive, Stabilizing Pro-actions™. This powerful presentation sets you on the path to manage, direct and manifest positive emotional responses enhancing personal and professional outcomes.

Strengthening leadership skills via positive methods. A dynamic seminar that will provide the necessary techniques for coaching, teaching, and facilitating the work of your employees in order to enhance the commitment and productivity of your workforce while simultaneously increasing retention rates.

• Hospitality Management and Supervisory Training
• Personnel Development & Training
• Hospitality, Tourism and Golf Personnel Skills Training and Development
• Resort, Lodging and Golf Product and Operational Analysis and Recommendations

• Train-the-Trainer Workshops
• Conference Presentations
• In-company Seminars
• Motivational Talks

• We Want You, We Need You and We've Got To Have You!!.
• Building a Respectable Image in the Community
• 50 Great Ideas to Improve Your Business's Sales Strategies
• Understanding Customer DNA (Da Need for Attention)
  

• Have a Seat & Let's Talk: Interviewing With Power!
• Singleness of Mind: Leadership through Performance Management
• Retaining Employees in Turbulent Times
• Promises, It's About Keeping Them: Delivering World Class Service in any size Business.

As a career business professional and educator who has held senior leadership with administrative responsibility in several organizations involving both academic and entrepreneurial enterprise, I have demonstrated competencies as a strong leader, relationship builder, problem solver and mentor.

My consulting work is based on my hotel industry experience, training, education, experience as a hotel company trainer and university level hotel school instructor, active participation in organizations supporting the hotel industry, frequent author and a reasonable degree of professional certainty.

The following list of my programs focus on the major areas of  Marketing and Sales, Operations, Profitability and  Service.

These programs are available for individual hotel training, as well as corporate or association meetings.

Workshops/Interactive Seminars

• A Baker's Dozen Approach to Success in Today's Hospitality Operations
• 45 Proven Ways to Succeed in Any Economy

The following list of programs focus on the major areas of  Marketing and Sales, Operations, Profitability and  Service

These programs are available for individual hotel training, as well as corporate or association meetings.
 
Keynote Addresses

• From the Chalkboard to the Front Line- What They Don't Teach You at Hotel School
• Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner
• Pilgrims to New Pioneers - Converting the Lessons of the Past to the Successes of the NOW