publication date: Mar 26, 2012
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author/source: Dr. John Hogan CHA CHE CMHS
Remaining fresh and current
There is an uncomplicated way to keep your staff informed and aware in just three steps.
1. Create a calendar that addresses one of the above twelve items weekly which means that each is updated and/or reviewed four times per year.
2. Assign a lead person to be responsible for each month. Rotating the responsibility means everyone learns and has the opportunity to do some research and share new found and interesting information.
3. Celebrate the successes regularly of the satisfied international guests. Even when something does not go perfectly, the efforts will be evident to the guests and that will go a long way in meeting their expectations of being welcomed.
