HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
July 2028
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Guest Service in Hotels
»
How to Handle Angry Customers [Infographic]
How to Handle Angry Customers [Infographic]
publication date:
Sep 7, 2014
|
author/source:
MARY SHULZHENKO
Previous
|
Next
 
Related Articles:
Building A Hospitality And Customer Service Culture
Conference Calls can be very effective, if ...
The Habits of the World's Smartest People (Infographic)
Hospitality Tip of the Week™: Understanding Measurements
Top Five Trends in Hospitality for 2014
Baker's Dozen of REASONABLE CARE Strategies
Getting the Most out of Your Hotel Franchise Investment (Part 1 of 3)
Four Steps to Setting Accountability: Building Revenues
35 Habits of the Most Productive People (Infographic)
Understanding the Value and Power of Breakfast Part 1 of 2
Fundamentals of Sales Planning : Part 1 of 2
What Guests Don’t Like about Loyalty Programs
INFOGRAPHIC: The State of US Small Businesses
"Running a profitable business isn't just about keeping costs down, it's about winning and serving your customers,
5 Ways to Start a Business Plan
10 Things I Hate About Hotel Websites – Infographic
Mixed Reviews - Three Tips on How to Respond
The Naked Truth About Hotel Reviews
“A Bakers Dozen” of Strategies for Hotel Sales & Marketing Professionals
Hospitality Tip of the Week : A Hotel Thanks its' Biggest Customer in a Unique Way
Cultural Intelligence Education Series
86 Percent of Users May Leave a Website When Asked to Create an Account
Social media trends in tradeshow and event marketing
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
John J. Hogan CHA CHE CMHS CHO
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com