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Hospitality Tip of the Week™: Understanding Measurements

publication date: Apr 4, 2011
 | 
author/source: Dr. John Hogan CHA CHE CMHS
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Hospitality Tip of the Week™

Until customers of measures and owners of measures get together, what gets measured doesn't necessarily get managed...What gets rewarded gets managed.”

James Keebler (author of Keeping Score)

 


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