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Hospitality Tip of the Week™: Focus on Listening, not Talking

publication date: Oct 22, 2011
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author/source: Dr. John Hogan CHA CHE CMHS
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Hospitality Tip of the Week™: Focus on Listening,  not Talking

We've all heard the criticism "he talks too much". 
When was the last time you heard someone criticized for listening too much?


Norm Augustine, Former Chairman, Lockheed Martin


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