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Hospitality Tip of the Week™: The "little things" that make a difference

publication date: Mar 28, 2011
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author/source: Dr. John Hogan CHA CHE CMHS
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Hospitality Tip of the WeekTM

"It is the little things that can make a huge difference, and the phone is a central communicating center that is used by literally every guest every day. At your next meeting (and every week thereafter), include attention to the high touch, "little things" that should be the heart of your hospitality business."





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