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Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

It's all in a State of Mind Mar 20, 2018: Success can be achieved with commitment, focus, service and belief, as evidenced in these short videos

A 10 step Plan on How to Market a Hotel Mar 19, 2018

Where to start when implementing a hotel marketing strategy? How to promote a hotel with the internet moving so rapidly with new developments every day, week and month …

Here is a 10 step plan on how to market a hotel.

The Value of Case Studies Mar 9, 2018: Enjoy this short video about how Harvard University assesses the value of case studies.

What's The Problem™? How to deliver consistent service excellence in changing markets Feb 2, 2017

What's The Problem™?

How to deliver consistent service excellence in changing markets

The secrets of world class hospitality service

Attitude Makes All The Difference - A Zig Ziglar Training Message Jan 30, 2017: What's the Problem?
A person's attitude often is the main difference between success and failure.

The Problem may be one that is caused by the individual, the supervisor or manager, the organizational cutlture or some additional external factor. In this video, perspectives are examined and there are lessons for all of us, especially in the hospitality field that faces the stress of the "always open", 24/7 reality.

Putting a Price on Customer Loyalty Dec 28, 2016: Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand.

An Open Question to Hoteliers: Do you feel you CAN or CANNOT accomplish your goals? Dec 8, 2016: This short video answers the question: Do you feel you CAN or CANNOT accomplish your goals?

The Simple Truths of Service Dec 5, 2016

What's the Problem™?

Associates who do not care or do not know how to deliver inspired service.

This short video tackles the very real problem facing many hospitality associates and businesses today. Providing "inspired service" that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service at your hotel restaurant.

30 simple, inexpensive ways to ‘wow’ guests Dec 3, 2016: I can distinctly remember the first time I was truly “wowed” during a hotel stay. It was during my first year at HotelNewsNow.com when I attended The Hotel Ezra Cornell event at the university’s on-campus Statler Hotel. I was so impressed with the property’s personal, attentive and cheery staff, that I detailed the experience in a blog titled “Five no-cost tactics that add value.” It remains one of my most-read blog entries to date.

Customer Service - a Training Video Nov 21, 2016

This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!

The Real Reason Millennials Can't Find Old-School Mentors Nov 4, 2016: Millennials may be called the "Me, Me, Me" generation, but Generation X was the slacker generation. They entered the workplace in the '90s to criticisms not dissimilar to the ones we get. By the time they got into management, political and economic upheaval began to change their fortunes. The recession of 2002 and 2003 essentially forced Gen X to pivot towards protecting their own careers and livelihoods, ramping up fierce competition between those that are our managers today.