Booz Allen Senior Associate, Michael Frazier, discusses how he takes advantage of professional development programs at Booz Allen, such as mentoring. He also talks about the core values that are most important to him such as Integrity and Team Work.
Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services®
According to Kate Nasser, a.k.a. ‘The People-Skills Coach’ and president of CAS, Inc., a consultancy for corporations, governments and mid-sized businesses based in Summerville, New Jersey, it is important to determine an objective before diving into a team-building activity.
“Team building can be fun and boost morale,” she says. “It can also be designed to help address a work or communication problem.”
Franchise business owners are responsible for following a multitude of government rules and regulations. In May 2012, a Massachusetts court issued a $3 million damages judgment to Coverall, a privately held janitorial services franchisor found to have misclassified its employees as franchisees. Misclassification of employees is one of many expensive human resources management risks that both franchisors and franchisees face.
In this day and age, hoteliers and other employers are obligated to comply with a number of rules concerning personnel records and other employment-related documents. This article provides an overview of the “who, what, when and where” of employment recordkeeping that a hotel manager must know to help shield himself from possible liability.
Whether your organization offers light duty as a way to reduce workers' compensation costs or as a way to keep injured employees productive, chances are you have questions about its implementation. Take a look below for answers to five of the most common light-duty questions.
After spending one year of research into every aspect of the AppleRetail Store for my book, The Apple Experience, there’s very little new information that surprises me. However, sometimes people leak information that can teach all of us a lot about running a successful business, communicating brand messages effectively, and enhancing the customer experience.
One such piece was recently leaked and posted on the tech site, Gizmodo. The title, How To Be a Genius: This is Apple’s Secret Employee Training Manual. According to Gizmodo Senior Staff Writer, Sam Biddle, “We read Apple’s secret Genius training manual from cover to cover. It’s a penetrating look inside Apple: psychological mastery, banned words, roleplaying—you’ve never seen anything like it.” This description alone should teach you a lot. It reinforces the fact that nothing at the Apple Store is taken for granted. From the way you are greeted when you walk into the store to the way Genius Bar experts (technical/troubleshooting specialists) communicate with agitated customers, Apple carefully considers the experience its customers have at every touch-point.
Cultural Diversity is a major factor in hotel staffing, marketing and positioning in today's global environment. "Making it Real" means identifying the components of cultural identity and embracing those components to improve the hospitality workplace and the organization.
Diversity is an issue being addressed globally on an every day basis. This short piece uses the approach taken by a major US University to address the many components of diversity and inclusion.
To Starbucks, baristas are not just baristas--they are ambassadors of brand, merchants of romance, disciples of delight. The company recently invested millions in a "Leadership Lab" designed to drill that message in for 9,600 store managers. So did it work?
Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services®
