In conjunction with the 20th anniversary of the Americans with Disabilities Act, the Department of Justice has published a comprehensive set of accessibility requirements for public accommodation facilities, which, with a few exceptions, mandate a higher level of access for individuals with disabilities than the initial 1990 standards. In addition to changing how accessible lodging rooms are dispensed, the new standards for the first time cover exercise facilities, golf courses, and saunas and steam rooms. They take effect in early 2012.
I’m a tremendous fan of Steve Pressfield’s writing. If you haven’t read him, pick up a copy of The War Of Art or Turning Pro. I reread each a several times a year. Every once in a while, when I seem to lose my focus or purpose, rereading either helps me rethink what being a Professional is about. It helps me rediscover what I am here to achieve,
As we wrap up the year, reflecting on what it is to be a professional is important, so I thought it would be useful to highlight the qualities Steve says the Professional possess. I’m just listing them, they are pretty self-explanatory, but if you need explanation, look at the books.
From Pricing Complaints to Personal Attacks: How to Respond to Challenging Guest Reviews. By Daniel Edward Craig
Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you catch your breath and clench your fists. How should you respond? Or should you respond at all?
If you don’t respond, you leave travelers to draw their own conclusions. If you do respond and say the wrong thing, you risk make things worse.
While the majority of nonprofit organizations have a social media presence, only 45% of foundations use social media. The Foundation Center surveyed over 1,000 foundations across the U.S. to dig deeper into what’s trending with foundations and social media. My firm Rad Campaign had an opportunity to dig into the survey data and team up with the Foundation Center to produce an infographic that reveals some interesting trends. Check out the highlights below.
Email marketing has become a critical driver of repeat customers and new leads, and these days no small business can afford to do without it. But there are so many options and features to navigate—how do you choose?
We’ve compiled a list of ten worthy options for email marketing services for small businesses, each with its own advantages depending on your needs.
So why is it that the buyers and decision makers give us the Christmas objections? There are various reasons for this. Sometimes, there’s a genuine reason why they can’t proceed with a booking until January – perhaps a colleague is away that needs to be involved or perhaps there isn’t a budget until next year. But, in a number of cases, decision makers use Christmas objections as a convenient way of getting salespeople and hotel owners to go away. Far too many salespeople and hotel owners fall for these objections, take the decision makers at their word – only to be surprised come January when they can’t get hold of that person.
HospitalityEducators.com co-founder John Hogan has created a series of columns on various topics over the past ten years that include 13, or a Baker’s Dozen, points on a range of topics. During the past 25 years in workshops, seminars and presentations, he has been collecting an assortment of "myths" that many of us have held as self-evident truths. He has shared one or two of these in earlier blogs or columns, but this list is much more comprehensive.
Judge for yourself the depth of these following items, and decide for yourself if you agree with the assessment whether they are “myths or facts":
Posted by Dave Brock
So why is it that the buyers and decision makers give us the Christmas objections? There are various reasons for this. Sometimes, there’s a genuine reason why they can’t proceed with a booking until January – perhaps a colleague is away that needs to be involved or perhaps there isn’t a budget until next year. But, in a number of cases, decision makers use Christmas objections as a convenient way of getting salespeople and hotel owners to go away. Far too many salespeople and hotel owners fall for these objections, take the decision makers at their word – only to be surprised come January when they can’t get hold of that person.
