Elsworth Statler has been described and considered one of the most innovative and creative of hoteliers of all time. He is credited with many of the practices and construction methods that became industry standards.
In addition to the physical amenities he stressed and introduced, he recognized that guests had to feel appreciated. To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE.
The following has been updated by Dr. John Hogan, CHA CHE MHS
As hospitality is our stated business and the source of our livelihood, we must constantly strive to set and meet these and other standards of excellence in ourselves and in our associates.
Our commitment to the regular delivery of these standards will set us apart from others and will guarantee our personal success , as well as that of our hotel and company.
