This online store offers a combination of unique services and products. Members of HospitalityEducators.com can access many of these products for no additional cost or at significant savings.
This article offers a perspective for both industry professoionals and members/staffs of convention & visitors’ bureaus on ways to reinforce the fundamentals of potentially wonderful resources for many areas and businesses in hotel marketing and hospitality sales efforts.
Cultural Diversity is a major factor in hotel staffing, marketing and positioning in today's global environment. "Making it Real" means identifying the components of cultural identity and embracing those components to improve the hospitality workplace and the organization.Diversity is an issue being addressed globally on an every day basis. This short piece uses the approach taken by a major US University to address the many components of diversity and inclusion.
A Glossary of Sustainability and Green Hotel Terms and Phrases
This Glossary focuses on the Marketing and Sales areas of the hotel. HospitalityEducators.com members receive a 75% discount.
There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood. As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms.
Elsworth Statler has been described and considered one of the most innovative and creative of hoteliers of all time. He is credited with many of the practices and construction methods that became industry standards. In addition to the physical amenities he stressed and introduced, he recognized that guests had to feel appreciated. To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE. The following has been updated by Dr. John Hogan, CHA CHE MHS
A representative Sample Security Officer Duties and Requirements. Each hotel should personalize its own unique document, after checking with its insurance carrier, its brand if appropriate and local situations.
A representative Sample Security Officer Duties and Requirements.
Each hotel should personalize its own unique document, after checking with its insurance carrier, its brand if appropriate and local situations.
The challenge is to get the right people in and the people who are right for someplace else…out!This article, written by well known author Scott Gross for the Rooms Chronicle, identifies specific action steps on how to address service challenges.
EACH HOTEL AND RESTAURANT SHOULD CONSULT WITH THEIR INSURANCE CARRIER AND BRAND TO ESTABLISH THEIR OWN PERSONALIZED GUIDELINES ON ALCOHOL SERVICE. SAFETY AND CARE FOR ALL PARTIES IS THE PRIMARY CONSIDERATION.This summary provides a suggested representative sample policy.
REASONABLE CARE:
The degree of care that a reasonably prudent person would use under like circumstances.
