This is meant to assist managers from all departments in supporting the hotel's commitment to quality. 

According to workplace research, 80% of your success is dependent upon your emotional competencies..., flexibility, empathic listening, the ability to build a consensus, etc; but too often our negative emotional energy gets in the way. Negative reactions waste emotional energy. Today's culture of conflict and negativity thrives on negative reactions and drives destructive behavior, eroding relationships and organizations. Managing your Emotional Energy is a discipline that discovers and builds upon your fundamental foundation to create positive, Stabilizing Pro-actions™. This powerful presentation sets you on the path to manage, direct and manifest positive emotional responses enhancing personal and professional outcomes.

Strengthening leadership skills via positive methods. A dynamic seminar that will provide the necessary techniques for coaching, teaching, and facilitating the work of your employees in order to enhance the commitment and productivity of your workforce while simultaneously increasing retention rates.

• Hospitality Management and Supervisory Training
• Personnel Development & Training
• Hospitality, Tourism and Golf Personnel Skills Training and Development
• Resort, Lodging and Golf Product and Operational Analysis and Recommendations

• Train-the-Trainer Workshops
• Conference Presentations
• In-company Seminars
• Motivational Talks

• We Want You, We Need You and We've Got To Have You!!.
• Building a Respectable Image in the Community
• 50 Great Ideas to Improve Your Business's Sales Strategies
• Understanding Customer DNA (Da Need for Attention)
  

• Have a Seat & Let's Talk: Interviewing With Power!
• Singleness of Mind: Leadership through Performance Management
• Retaining Employees in Turbulent Times
• Promises, It's About Keeping Them: Delivering World Class Service in any size Business.

As a career business professional and educator who has held senior leadership with administrative responsibility in several organizations involving both academic and entrepreneurial enterprise, I have demonstrated competencies as a strong leader, relationship builder, problem solver and mentor.

My consulting work is based on my hotel industry experience, training, education, experience as a hotel company trainer and university level hotel school instructor, active participation in organizations supporting the hotel industry, frequent author and a reasonable degree of professional certainty.