A Collection of practical Baker's Dozen columns and successful action plans to improve Sales and Marketing performance at hotels of all sizes.

Focusing on improving quality, efficiency, and profits, TRC is renowned for its hands-on, common-sense, operational how-to’s. Articles include topics for front office, housekeeping, reservations, telephone, engineering, energy, risk management, and related departments.

Strategies to enhance and ensure your company's success in recruiting, staff retention, team building, conflict management, sales and marketing.

Over 60 management subjects to study, practice, and apply. Great tool for a new supervisor or manager or refresher for the seasoned veteran. Includes self-development tools, exercises, tips, worksheets and overviews of innovative management.   149 pages.

This book is being used by thousands of hotels and includes 50 proven and easy to follow best practices in hotel sales that can be used at your hotel immediately. 

An autographed copy by co-author John Hogan will be sent within two business days of ordering.
Note Member discount!

PLANNING FOR PROFITS is a practical resource that allows you to ask a series of “What if” questions in an excel worksheet that will allow you to examine various scenarios to aid you in making those decisions.  This links directly to the PLANNING FOR PROFITS detailed explanations of working with budgets.

50% discount for members of HospitalityEducators.com

It is recommended that this be purchased in combination with the accompanying word document also available in the store

 Planning for Profits - An Overview to Effective Budgeting

This is the explanation document for the Planning for Profits Spreadsheet also available in the store.


There is a substantial discount tor both this and the Planning for Profits spreadsheet for members of HospitalityEducators.com.

Effective sales professionals project within the hotel ownership guidelines but regularly re-assess the markets and adjust their action plans to maximize success. Communicating that strategy and action regularly to management and ownership builds credibility and positions the sales professionals as accountable and proactive.

6 Observations on Finding and Employing Problem Solvers

A checklist for setting up banquet service correctly.