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J D Power 2011 North American Hotel Ratings - Part 2 of 2

publication date: Jul 21, 2011
 | 
author/source: J D Power
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2011 North America Hotel Guest Satisfaction Index Study

Luxury
Award Recipient
The Ritz-Carlton
Ratings Factors
Displaying Factors 1-4 of 8
 
Company
Fairmont Hotels & Resorts
Four Seasons Hotels and Resorts
InterContinental Hotels & Resorts
JW Marriott Hotels & Resorts
Loews Hotels & Resorts
The Ritz-Carlton
Award Recipient
W Hotels

Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.


Displaying Factors 1-4 of 8

2011 North America Hotel Guest Satisfaction Index Study

Upper Upscale
Award Recipient
Embassy Suites Hotels
Ratings Factors
Displaying Factors 1-4 of 8
 
Company
DoubleTree by Hilton
Embassy Suites Hotels
Award Recipient
Hilton Hotels & Resorts
Hyatt Hotels & Resorts
Marriott Hotels & Resorts
Millennium Hotels and Resorts
Omni Hotels & Resorts
Renaissance Hotels
Sheraton Hotels & Resorts
Westin Hotels & Resorts

Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.


Displaying Factors 1-4 of 8

Scoring Legend

 Among the best        Better than most        About average        The rest

2011 North America Hotel Guest Satisfaction Index Study

Upscale
Award Recipient
Hotel Indigo
Ratings Factors
Displaying Factors 1-4 of 8
 
Company
Aloft
Courtyard
Crowne Plaza Hotels & Resorts
Delta Hotels and Resorts
Four Points by Sheraton
Hilton Garden Inn
Hotel Indigo
Award Recipient
Hyatt Place
Radisson
SpringHill Suites
Wyndham Hotels & Resorts

Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.


Displaying Factors 1-4 of 8

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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