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Making Customer Service Real
publication date: Mar 16, 2018
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author/source: HospitalityEducators.com Resources
Customer ServiceCustomer service is one of the most personal experiences in all of hospitality and is, at times, difficult to measure. It can often be the deciding factor in a hotel or restaurant customer's satisfaction and intent to return. The Four-Step Approach used in all assignments is detailed in the Overview of Hospitality Consulting and includes discussion of perceived problems with the client, a detailed SWOT analysis, identification of strengths and recommendations for addressing the challenges.. Hotel related business Case Study - This was an ongoing assignment for the management office of a major outlet mall located near a huge convention center hotel and area attractions. The retail stores included national and local outlets and the goal was to encourage all stores to focus on hospitality and service as a point of distinction in the competition between the outlet mall and other area shopping centers. I was retained over a three year period to create and monitor this project, based on my success with the Metropolitan Convention and Visitors Bureau (CVB) hospitality training programs I managed for them.
An article on this subject matter and related topics are found on this site under Articles, with even more at www.hospitalityeducators.com. If you are interested in having me work with you in a similar for related situation, please contact me for a no-cost discussion at info@hoganhospitality.com. or call 602-799-5375 Contact me for ideas on proven ways to help you and your teams focus on Hotel Profitability Ratios, Hotel Guest Services, Hotel Sales and Marketing Ideas and Hotel Operations
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